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Safran Data Systems' Customer Service & Support, a 24/7 international team at your service

Support of Safran Data Systems’ customers is paramount to our company's values, shared by all employees: customer satisfaction, passion, excellence and innovation. These four essential values have enabled Safran Data Systems to become a world leader in its markets and offer the highest level of customer service & support mainly regarding maintenance, repair & overhaul as well as technical assistance.

A unique customer portal

On-site & digital technical training

Maintenance, Support & Retrofit 

XMA-ROTOR, a wireless acquisition system for rotating parts
XMA-ROTOR, a wireless acquisition system for rotating parts
XMA-ROTOR, a wireless acquisition system for rotating parts
© Adrien Daste / Safran
HEIM series: MDR and XMA Recorders and Data Acquisition Units
HEIM series: MDR and XMA Recorders and Data Acquisition Units
HEIM series: MDR and XMA Recorders and Data Acquisition Units
© Adrien Daste / Safran
Access to the tri-band source S/X/Ka of the ORION1300 antenna
Access to the tri-band source S/X/Ka of the ORION1300 antenna
Access to the tri-band source S/X/Ka of the ORION1300 antenna
© Adrien Daste / Safran Satellite tracking antennas / Ground solutions…
WeTrak and geolocation antennas: Space surveillance
WeTrak and geolocation antennas: Space surveillance
WeTrak and geolocation antennas: Space surveillance
© Adrien Daste / Safran
Anechoic chamber
Anechoic chamber
Anechoic chamber
© Adrien Daste / Safran This facility is specialized in the design and…
ES9910 Ethernet Router
ES9910 Ethernet Router
ES9910 Ethernet Router
© Adrien Daste / Safran
Modem test for remote neutralization
Modem test for remote neutralization
Modem test for remote neutralization
© Adrien Daste / Safran
VS video and mission data recorders
VS video and mission data recorders
VS video and mission data recorders
© Adrien Daste / Safran
Test d'un transposeur de fréquence en bande Ka de la famille STREAM
Test d'un transposeur de fréquence en bande Ka de la famille STREAM
Test d'un transposeur de fréquence en bande Ka de la famille STREAM
© Adrien Daste / Safran
Ground telemetry equipement under validation: CORTEX
Ground telemetry equipement under validation: CORTEX
Ground telemetry equipement under validation: CORTEX
© Adrien Daste / Safran
ON BOARD & TESTING CUSTOMERS

On Board & Testing products: [email protected]

SPACE & COMMUNICATION CUSTOMERS

Antennas:' ground systems: [email protected]

SPACE & COMMUNICATION CUSTOMERS

CORTEX products: [email protected]

SPACE & COMMUNICATION CUSTOMERS

RF products: [email protected]

SPACE & COMMUNICATION CUSTOMERS

SCSA products : [email protected]

Setting up an MDR-GT system for training / support

An irreproachable quality of service

Excellence is an unwavering criterion of our knowledge and our professionalism. Our expertise allows us to guarantee you controlled processing and delivery times (TAT of 15 days and OTD greater than 98%). Flexibility, responsiveness and quality of service are at the heart of our priorities and contribute to the satisfaction of our customers on a daily basis :

- Expertise recognized by all of our customers

- Highly qualified and specialized technicians

- Controlled processing and delivery times (few days TAT and OTD greater than 98%)

- An international company on a human scale which makes every effort to provide a personalized solution and maintenance advice for each client

- Numerous certifications available

 

A responsive and international customer service located in France, Germany, India and in the US

A meetings between employees in the Paris Conference Room in the Norcross site, Georgia

Safran Data Systems has a network of partners throughout the world. With a local presence, their teams are technically qualified and trained on our products. Thanks to their close collaboration with Safran Data Systems experts, customers can benefit from advice at any time. Safran Data Systems also offers training and technical support services. Read our brochure to learn more about this opportunity.

Discover our locations
70
employees working in Customer Service
+ 200
Antennas currently in service, worldwide
98 %
Satisfaction Rate of our Antennas' Maintenance service
Reflector control on an ORION1300 antenna

Maintening our products and providing training to our customers

A broad family of solutions of services is offered in order to make the operation of the product seamless and effective in order to deliver the maximum benefit to operators and final users. Training is proposed for the technical team, before delivery and after delivery. When the hardware is operated, our specialists are available, on-site, for local support in order to ensure the success of critical phases of any endeavor.

SAFRAN DATA SYSTEMS' CUSTOMERS

Download our on board & testing technical training brochure

Download Product brochure (PDF, 1.31MB)

Discover our main products & offers

About us

Access to the tri-band source S/X/Ka of the ORION1300 antenna

Safran Data Systems, leader in instrumentation for testing, telemetry and communications for space

For over 65 years, Safran Data Systems has been providing high-technology equipment and solutions for testing, telemetry, mission data management and space communications. With a high-skilled international team, we contribute to the success of our customers by offering innovation, best performance, reliability and sustainability.

Learn more about Safran Data Systems
Assembly team meeting-Safran Data Systems

Looking for a job ? Become part of our passionate teams!

Safran Data Systems is a company driven by the most competent and committed teams, motivated by passion and promoting performance by working together helping to build the future. Engineers, technicians, executives and operators are all passionate about building solutions for prestigious aerospace programs and ready to tackle the technological challenges of tomorrow.

See our job openings
  • © Free-Lance's / Safran
  • © Dustin Chambers / CAPA Pictures / Safran
  • © Adrien Daste / Safran