Expert Link, the visual remote assistance service
Expert Link service is used in more than 40 countries and allows all customers, from anywhere, to connect through a secure and live video feed with Safran Helicopter Engines experts to facilitate technical diagnosis or guide them through a maintenance task.
A live video feed with Safran Experts to accelerate the decision process during a technical diagnosis
In addition to smartphones, tablets and PCs, Expert Link is compatible with borescopes and smart glasses
Expert Link speeds up the flight overhaul of our customers' helicopters by improving the responsiveness and availability of our experts
Safran expert ready to provide assistance immediately and in all situations
Expert Link is an application provided by Librestream, available on PCs, Mac, smartphones and tablets. Based on a proven video assistance application, Expert link is available at two service levels. Essential, where Safran Helicopter Engines provides remote technical diagnosis and real-time interactive visual assistance. Premium adds hands-free support on scheduled tasks using borescopes or smart glasses.
Calls per year
Used in 40 countries
of users are satisfied
Expert link, the visual remote assistance solution
- © Safran
- © Rémy Bertrand / Safran