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Expert Link, the visual remote assistance service

Expert Link service is used in more than 40 countries and allows all customers, from anywhere, to connect through a secure and live video feed with Safran Helicopter Engines experts to facilitate technical diagnosis or guide them through a maintenance task.

A live video feed with Safran Experts to accelerate the decision process during a technical diagnosis

In addition to smartphones, tablets and PCs, Expert Link is compatible with borescopes and smart glasses

Expert Link speeds up the flight overhaul of our customers' helicopters by improving the responsiveness and availability of our experts

Safran expert ready to provide assistance immediately and in all situations

Expert Link is an application provided by Librestream, available on PCs, Mac, smartphones and tablets. Based on a proven video assistance application, Expert link is available at two service levels. Essential, where Safran Helicopter Engines provides remote technical diagnosis and real-time interactive visual assistance. Premium adds hands-free support on scheduled tasks using borescopes or smart glasses.

Key figures
1,000 +

Calls per year


Used in 40 countries

99 %

of users are satisfied

Expert link, the visual remote assistance solution

Safran introduces Expert link, new remote assistance service : 03 minutes and 25 seconds
  • © Free-Lance's / Safran
  • © Safran
  • © Rémy Bertrand / Safran