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Customer Support Services

Through its pool of experts, Safran Engineering Services offers strong customer support services, demonstrating its ability to answer airlines’ technical issues and to put in place rituals and tools to increase customer satisfaction and on-time delivery.

Capitalized its knowledge through a technical data base

Offshore expertise

Deliver the best answer in the shortest possible time

8 800
Cases solved about engine technical issues in 2019
Nacelle and engine for A330neo

Answering your technical issues

Safran Engineering Services, with its own expertise and knowledge of the documentation and the support of customer teams and experts, directly answers the technical questions of the repair shops and airlines. The company benefits from: 

  • Cross competencies and wide knowledge of customer services center matters, including calculation, material, repair and alternate procedures
  • Offshore expertise on concessions activities and technical publications
  • Provision of repair manuals to enable operators’ autonomy
  • An extended range of competencies :  materials and special processes, product’s life V cycle managed from first calculation with design office activities until MRO and in service support, QRQC rituals

  • © Frank Rogozienski / CAPA Pictures / Safran
  • © Patrick Boulen / Safran
  • © Adrien Daste / Safran