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Safran Landing Systems Customer support and services offer
Safran Landing Systems Customer support and services offer
Safran Landing Systems Customer support and services offer
There are Safran Landing Systems Customer Support Centers in Europe, South Asia, China and America. They answer the requests from the airlines and from the MRO services 24/7.
Safran Landing Systems Customer support and services offer
Customer Support offering for AOG (Aircraft on Ground) emergency situations
Safran Landing Systems Customer Support Centers (CSC) can be contacted 24/7 all year round. They are committed to resolving all issues within 4 hours to prevent aircraft on ground (AOG) situations: [email protected]
Safran Landing Systems’ Customer Support Centers are supported by expert technicians, all over the world. Their expertise and diversity are contributing to customer satisfaction.
Information required to report an AOG situation
The information required to report an AOG situation is the following: next flight planned; airline, aircraft type and MSN; airline details (telephone, e-mail, fax); aircraft location, CSN and TSN; full description of the problems; part and serial numbers of the complete landing gear and of the equipment.
LandingPad : a simple, fast and efficient tool
The Safran Landing Systems Customer Portal is accessible via a secure extranet and provides fast and easy access to the telephone and e-mail details of the regional contacts for technical support, spares and MRO services. It also lists all the information related to Safran Landing Systems’ products: finding dealers, technical manuals and publications, part updates by model, etc. You can also consult the spares catalog, place orders online, track your order status, register complaints and obtain warranty support.
A strong customer proximity
Contacts in all regions
"Spares" technical and commercial support center:
EAME : +33 (0) 1 55 21 25 90
Click here to send an e-mail to CSC EAME
NORTH AMERICA : +1 404 305 26 26
Click here to send an e-mail to CSC AMERICAS
ASIA PACIFIC : +65 62 45 56 88
Click here to send an e-mail to ASIA PACIFIC CSC
Fax : +33 (0) 1 46 29 18 18
Turnkey and tools" technical and commercial support center:
Dedicated teams to address all your requests
Sales Administration
The Safran Landing Systems Sales Customer Support Center (CSC) is the initial entry point. It processes orders and handles sales administration management. If there is a problem (failure, AOG), it does everything possible to find the right solution for the customers as soon as possible.
Technical Support
Safran Landing Systems Technical Support handles technical questions, requests for on-wing repairs, part traceability and interchangeability requests for the technical publication.
Complaints and warranty
Safran Landing Systems Complaints and Warranty team processes the quality complaints (deals with anomalies on delivered products) and manages contractual warranties.
The Customer Account Manager is your dedicated contact
The Customer Account Manager is available and attentive to the customer’s needs, guarantees customer satisfaction and works to build up a partnership based on trust.
- © Philippe Stroppa / Safran
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- © Patrick Boulen / Safran
- © Adrien Daste / Safran
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