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Safran Landing Systems Customer Support

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Safran Landing Systems Customer Support

In a hangar aircraft maintenance engineer shows technical data on tablet computer to airplane technician. They walk alongside clean brand new plane.

Safran Landing Systems Customer Support

Safran Landing Systems

There are Safran Landing Systems Customer Support Centers in Europa, South Asia, China and America. They answer the requests from airlines or MRO providers 365/24/7

Safran Landing Systems Customer Support

Safran Landing Systems

Customer support center is the entry point for Sales Administration (orders, sales). They are by your side in case of faillure or AOG situations

They handle technical questions, requests for on-wing repairs, part traceability and interchangeability requests for the technical publication

Customer support centers allow a strong customer proximity with contacts in all regions for spare parts, technical and commercial support

Contact your local Customer Support Center

Poster Landing Life A350-900

An intuitive and efficient customer portal

Our Landing Life ® customer portal is accessible 24/7 and provides fast and easy access to regional contacts for technical support, spares and MRO services.

Customers can consult technical publications, spares catalog, place orders online, request AOG assistance or search for information by product or aircraft.

Access to Landing Life ® customer portal

By your side 365/24/7

AOG emergency situations

Safran Landing Systems Customer Support Centers can be contacted 24/7 all year round. They are committed to resolving all issues within 4 hours to prevent aircraft on ground (AOG) situations.

Send a query through our customer portal (or email if not registered). The information required to report an AOG situation is the following: 

  • Airline and A/C type / Reg. No / MSN
  • Aircraft location, CSN & TSN
  • Next scheduled flight
  • Airline contact info (Tel, email, fax)
  • Defect description
  • Landing Assy P/N & S/N
  • Component P/N & S/N
  • Freight Forwarder 24/7
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