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Safran Landing Systems Customer Support
Safran Landing Systems Customer Support
There are Safran Landing Systems Customer Support Centers in Europa, South Asia, China and America. They answer the requests from airlines or MRO providers 365/24/7
Customer support center is the entry point for Sales Administration (orders, sales). They are by your side in case of faillure or AOG situations
They handle technical questions, requests for on-wing repairs, part traceability and interchangeability requests for the technical publication
Customer support centers allow a strong customer proximity with contacts in all regions for spare parts, technical and commercial support
Contact your local Customer Support Center
An intuitive and efficient customer portal
Our Landing Life ® customer portal is accessible 24/7 and provides fast and easy access to regional contacts for technical support, spares and MRO services.
Customers can consult technical publications, spares catalog, place orders online, request AOG assistance or search for information by product or aircraft.
Access to Landing Life ® customer portalBy your side 365/24/7
AOG emergency situations
Safran Landing Systems Customer Support Centers can be contacted 24/7 all year round. They are committed to resolving all issues within 4 hours to prevent aircraft on ground (AOG) situations.
Send a query through our customer portal (or email if not registered). The information required to report an AOG situation is the following:
- Airline and A/C type / Reg. No / MSN
- Aircraft location, CSN & TSN
- Next scheduled flight
- Airline contact info (Tel, email, fax)
- Defect description
- Landing Assy P/N & S/N
- Component P/N & S/N
- Freight Forwarder 24/7
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