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Safran Landing Systems Customer support
Safran Landing Systems Customer support
There are Safran Landing Systems Customer Support Centers in Europe, South Asia, China and America. They answer the requests from the airlines and from the MRO services 24/7.
Contacts in all regions for spare parts, technical and commercial support
Contact your local Customer Support center
By your side 365/24/7
AOG emergency situations
Safran Landing Systems Customer Support Centers can be contacted 24/7 all year round. They are committed to resolving all issues within 4 hours to prevent aircraft on ground (AOG) situations.
Send a query through our customer portal (or email if not registered). The information required to report an AOG situation is the following:
- Airline and A/C type / Reg. No / MSN
- Aircraft location, CSN & TSN
- Next scheduled flight
- Airline contact info (Tel, email, fax)
- Defect description
- Landing Assy P/N & S/N
- Component P/N & S/N
- Freight Forwarder 24/7
A strong customer proximity
Contacts in all regions
"Spares" technical and commercial support center:
- EAME : +44 207 660 8027
Click here to send an e-mail to CSC EAME
- NORTH AMERICA : +1 404 305 2626
Click here to send an e-mail to CSC AMERICAS
- ASIA PACIFIC : +65 6245 5688
Click here to send an e-mail to ASIA PACIFIC CSC
- CHINA : +86 800 990 7606 (from outside China) / +86 105 784 3591 (from inside China)
Click here to send an e-mail to CHINA CSC
Sales Administration
The Safran Landing Systems Sales Customer Support Center (CSC) is the initial entry point. It processes orders and handles sales administration management. If there is a problem (failure, AOG), it does everything possible to find the right solution for the customers as soon as possible.
Technical Support
Safran Landing Systems Technical Support handles technical questions, requests for on-wing repairs, part traceability and interchangeability requests for the technical publication.
An intuitive and efficient customer portal
Our Landing Life ® customer portal is accessible via a secure extranet and provides fast and easy access to regional contacts for technical support, spares and MRO services.
Customers can consult technical publications, spares catalog, place orders online, request AOG assistance or search for information by product or aircraft.
Visit our Landing Life ® customer portal- © Safran
- © Philippe Stroppa / Safran
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- © Safran Landing Systems
- © Patrick Boulen / Safran
- © Adrien Daste / Safran