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Customer support and after-sales services

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Safran Aerosystems Customer support and After-sales services

Customer service for product repair

Customer support and after-sales services

Safran Aerosystems

Located around the world in close proximity to its customers, the Safran Aerosystems after-sales network is able to deliver spare parts quickly and respond to repair requirements, technical questions and requests for customized services for all product ranges.

Customer support and after-sales services

Support Fuel management systems

Safran Aerosystems

Safran Aerosystems support and after-sales offering

The Safran Aerosystems support and after-sales service offer provides solutions tailored to each customer (airlines, helicopter operators, armed forces, manufacturers, distributors, etc.): spare parts, repairs, PBH services, overhauls, retrofits, etc.

Testing of pilot mask functionality

A complete offer for all product ranges

The Safran Aerosystems customer support and after-sales service offer supports many customers in the commercial aviation, regional aviation, business aviation, military aviation and helicopter sectors. It covers the following product lines: Fuel systems, inerting and monitoring units (formerly Intertechnique, CAGE code F0422/FC553); Hydraulics and couplings (IN-LHC, CAGE code F1976/FAW39); De-icing systems and fuel tanks (Aerazur, CAGE code F6101); Crew and passenger oxygen systems (Intertechnique and Avox, CAGE codes F5341 and 53655); Evacuation, safety and survival systems (Air Cruisers and Aerazur, CAGE codes 7C167 and F61C1).

5
service centers worldwide
13
repair shops worldwide
2
warehouses
More than 8,500
items of equipment repaired each month by Safran Aerosystems MRO teams
100,000
repaired equipment in 2019
Oxygen refill station

AOG and spare parts: responsive support 24 hours a day, 7 days a week

In the event of an AOG, a dedicated hot line is available worldwide, 24 hours a day, 7 days a week, to handle emergency requests in the most critical situations. Through its international after-sales network and multi-expertise teams, Safran Aerosystems guarantees its customers a supply of spare parts worldwide in the shortest possible time.

Online SBH® - SBH® contract management service

A multi-function customer portal

Price or quote requests, confirmation of a delivery date, etc: these are just a few of the needs that the Safran Aerosystems customer portal meets. It also enables you to consult the history of orders for spare part sales and repairs, as well as to send requests to the dedicated departments and monitor their processing.

Customer Portal
New parts storage room

Worldwide coverage for spare parts

Based in Europe (Paris-Roissy in France and London in the UK), North America (Atlanta), the Middle East (Dubai) and Asia (Singapore), Safran Aerosystems logistics centers ensure a supply of spare parts worldwide in the shortest possible time.

Storage Warehouse

World-class repair capabilities

Located all over the world, Safran Aerosystems repair stations cover the company’s entire product range. They benefit from a responsive spare parts supply flow, optimized processes, and teams with in-depth knowledge of each product, who constantly strive to further reduce execution times.

Capability List
Customer service for product repair

Customer support: assistance as close to the field as possible

The motto of the Safran Aerosystems product support department is to be present at all times. It relies on a full range of value-added services to meet operating and maintenance needs: responses to technical requests, training, reliability and maintainability analysis, update or creation of technical publications, etc. Its teams contribute to the design of new products by providing essential field experience in a changing environment. From the design of equipment to its end-of-life, Safran Aerosystems technical experts can also work in the field on the supplier's site, the customer's premises or on the tarmac. Finally, a portal is available for viewing the various technical publications: CMM, SIL, SB, etc.

Technical Publications

Tailor-made solutions

Tailored to the specific needs of each operator, Safran Aerosystems support and asset management solutions enable customers to focus on their core business and help them increase the efficiency of their operations. These offers are based on a wide range of services: repair programs charged by the hour, modernization of components and systems, logistics solutions, etc.

  • © Patrick Delapierre
  • © Rémy Bertrand / Safran
  • © Christophe Viseux / CAPA Pictures / Safran