Safran Helicopter Engines introduces brand-new customer portal
Amsterdam, Helitech International, 16 October 2018
Safran Helicopter Engines is rolling out its new EngineLife® online customer portal. Easy-to-use and featuring advanced functionality, EngineLife® Customer Portal provides Safran Helicopter Engines customers with a unique doorway to access all digital services.
Fully private and secured, the website has been designed by and for the customers. Safran has created a one-click access to all new digital services such as tracking the engine status (MRO Process Tracking), spares parts e-ordering (e-Spares), technical publications (Web IETP), engine Health Monitoring, and remote video assistance (Expert link).
Available 24/7 on every smartphone, tablet and desktop device, EngineLife® Customer Portal welcomes enquiries from every level and for all types of use. A mechanic can consult an engine maintenance manual from his tablet, a purchasing manager can track the status of spare part orders from his smartphone, and a top level manager can display his personalized dashboards to get a 360 overview of his activity with Safran Helicopter Engines.
Philippe Galan, Safran Helicopter Engins Chief Digital Officer, added: “The new customer portal has been developed using an agile methodology, iterative, and customer-centric. This was a 2-year effort to build a new portal with an efficient design, personalized information, video guides, ad new digital services to optimize their operations!”
The EngineLife® Customer Portal is the daily digital tool for over 2800 operators with over 400,000 connections per year. It is part of EngineLife® Services, Safran’s range of solutions for helicopter engine.
Safran is an international high-technology group, operating in the aircraft propulsion and equipment, space and defense markets. Safran has a global presence, with more than 58,000 employees and sales of 16.5 billion euros in 2017. Safran is listed on the Euronext Paris stock exchange, and is part of the CAC 40 and Euro Stoxx 50 indices. With Zodiac Aerospace, acquired by Safran in February 2018, the Group now has over 91,000 employees and will generate an estimated 21 billion euros in adjusted annual revenues (2016 pro forma figures).
Safran Helicopter Engines is the world’s leading manufacturer of helicopter engines, with more than 72,000 produced since being founded. It offers the widest range of helicopter turboshafts in the world and has more than 2,500 customers in 155 countries.