Safran's customers are signing up for its predictive maintenance services!

Digital technology now enables pieces of equipment and other products to communicate! Airplanes and helicopters, in other words, can now send out their flight data in preparation for equipment removals—maintenance operations that entail aircraft downtime.

Hundreds of on-board sensors measure the slightest vibrations, as well as temperature and pressure, throughout aircraft, in real time. Safran's services then use that data to monitor the health of products in service, including aircraft and helicopter engines, landing gear and nacelles. 

Safran experts on the ground analyze the data using algorithms developed by the Group then send their recommendations to customers, enabling them to make decisions fast. 
 

This predictive maintenance model is bringing about sweeping changes in the aviation industry—for airframers and airlines alike. It makes it possible to run analyses, anticipate needs, recommend targeted maintenance operations and, at the end of the day, enhance operational support.

Safran's goal at the event that it hosted at the Paris Air Show on Tuesday June 17, 2025, was to talk about the value its customers can derive from its predictive maintenance and health monitoring services. And to listen to them: "We want our customers to talk to us, share their experiences, and tell their peers, airlines and helicopter operators about the value they are seeing from our services," says Amanda Martin, VP Digital Transformation, Sales Support & Services 4.0 at Safran. 

Airframers and operators are already well aware of the advantages of these new services: "At Air Caraïbes, we have a fleet of Airbus A350s, which are highly connected planes that produce thousands of data points," says Benoit Cosseron, the airline's Technical Director. He continues, "Safran secures the data flow, mines the data and issues alerts if necessary, which are then confirmed at the end of the day. It's a real advantage."

 
Laurent Giolitti, the Executive Chairman at Airtelis, an RTE subsidiary that specializes in heliborne power grid operations, was one of the first to opt into Safran's health monitoring services. He praised "the effective cooperation with the teams, their fast response, and the correspondents' expertise." 

What do customers expect from future services? They want to anticipate equipment removal operations ever more effectively, the same close contact with Safran's teams, and forecast their spare part requirements more accurately. Why? In Benoit Cosseron's words, "Fewer grounded aircraft means more satisfied passengers."