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Safran ranked among Airbus’ best suppliers for its after-sales support


Once again, this year, Safran prominently appears among the top aftermarket suppliers for Airbus, following the 2023 annual survey of nearly 200 airline customers, with more than 110 airlines rating the quality of its customer support.

Safran ranked among Airbus’ best suppliers for its after-sales support

Three Safran companies are among Airbus’ 10 best aftermarket suppliers. Safran Electrical & Power – an electrical systems specialist – finished 3rd out of 52 assessed suppliers. Meanwhile, Safran Ventilation Systems – a ventilation systems specialist – was ranked 7th, and finally, Safran Nacelles, a specialist in aircraft nacelles, comes in the 10th position. Safran Landing Systems follows closely, in the 15th position. This ranking is the result of two assessments: a rating by Airbus customer airlines, and operational and commercial performance indicators.

Safran has been one of the top ten aftermarket suppliers of Airbus ranking since 2016, and we are very proud of that. This great result shows that our customer support teams have been able to maintain close relationships and an excellent level of service, despite a difficult situation related to global supply chain issues and parts shortages. It is also a sign that our customer support organization – relying on a regional network, a single focal point for the two companies Safran Electrical & Power & Safran Ventilation Systems, and a wide range of flexible services – has proven its effectiveness. I would like to thank our customers for their recognition and loyalty, and our teams who work daily to deliver satisfaction in the field. We will continue to pursue our plans for improvement, with the goal of remaining among the best in this ranking and continuing to satisfy our customers,” says Vincenzo Guerriero, Vice President Customer Support & Services at Safran Electrical & Power.