Safran presents its increasingly comprehensive and efficient helicopter service offering at European Rotors
Safran Helicopter Engines is actively expanding its range of services EngineLife® making it even easier for customers to maintain and operate their helicopters. Unveiled at the Paris Airshow last June, the new Logbook Connect service is a real game changer for operators. Designed to reduce the administrative burden associated with receiving replacement engines, modules, or accessories, it enables a faster return to flight for helicopters. Customers can directly import airworthiness data into their maintenance management software, eliminating all manual data entry during the initialization process.
Focusing on the essentials
With Logbook Connect, the teams in charge of airworthiness tracking and maintenance can focus on their core tasks, which explains the many very positive reviews that have been received. According to Stine Østnes, Managing Director Østnes Aero AS: "Logbook Connect enabled us to input all engine-related data into our maintenance management tool in just ten minutes – a task that previously took a full day. It's a game changer for focusing on our core task of airworthiness control and tracking."
The development of this new service was conducted in close collaboration with leading maintenance management software providers. It now offers extended compatibility to more software solutions including Lundin Software with its Gannet solution, MRX Systems with Blue Eye and AMS with Air22 and plans are underway to further extend compatibility to other software solutions. Logbook Connect has already been successfully implemented by leading operators such as Airlift, Avincis Sweden, Norsk Luftambulanse and recently Østnes.
More efficient troubleshooting
During European Rotors (27 – 30 November, Madrid, Spain), Safran Helicopter Engines launched its new digital service, Troubleshooting & Assistance. This latest offering provides guided and interactive troubleshooting combined with remote video assistance, further enhancing Safran’s commitment to provide expert support and advice to our customers.
At the tradeshow, customers were invited to discover the new service developed in close collaboration with Babcock and ÖAMTC Flugrettung maintained by HeliAir. Steve Hughes, Director of Engineering, said: “Babcock values the commitment that Safran Helicopter Engines makes to continuously improve its products and services. We want to thank them for working with us to develop this new and powerful digital service, Troubleshooting & Assistance.”
Logbook Connect and Troubleshooting & Assistance are part of Safran's EngineLife® Services range, providing service solutions for helicopter engines. These services are available for all Safran Helicopter Engines customers benefiting from an SBH® (Support-By-the-Hour) service contract. EngineLife® Customer Portal is the unique gateway to access all Safran Helicopter Engines digital services.