Safran Nacelles awarded for outstanding support to American airline Republic Airways
Each year, the U.S. airline Republic Airways grants 10 awards to its best suppliers. For the operations carried out over 2021, Safran Nacelles has received two awards, one in recognition of excellence in after-sales support and AOG* support, and the other directly awarded to Ryan Brady, Customer Support Director and Field Service Engineer for his exceptional services to the company.
Travis Mowery, Republic Airways MRO Services Manager was on site at the repair station of Safran Nacelles Services Americas, based in Indianapolis, Indiana, United States, to present these awards, to Alain Berger, Safran Nacelles’ Support and Services Vice President, and Ryan Brady, Director of Customer Support and Field Service Engineer. These awards acknowledge the professionalism and commitment of the entire team dedicated to its clients in the United States, France, the United Arab Emirates and China.
Alain Berger shared, "Through these two awards for services rendered in 2021, we are proud and honoured to receive Republic Airways acknowledgement that they can count on Safran Nacelles. This is the result of our collective work dedicated to customer satisfaction. We will continue to focus on meeting the expectations of Republic Airways as well as of all our customers."
Safran Nacelles Services Americas is located at Plainfield next to the Indianapolis Airport and to Republic Airways base of operations. Such proximity offers Safran Nacelles the possibility to quickly go on their customer’s site to deliver support by answering technical questions or by checking the equipment directly under the wing, alongside the company’s maintenance operators. This close relationship is of particular importance when the airline experiences AOG incidents.
Ryan Brady adds, "With Republic Airways, we forged a relationship based on trust that began 16 years ago. Regular contact and availability are the keys to our responsiveness and the satisfaction of our customers."
Drew Skaff, Republic Airways Vice President of Supply Chain celebrated this partnership by sharing, “Safran Nacelles is a long-standing business partner of Republic Airways and their support has been integral to our operational excellence within the industry. The local expertise and responsiveness is vital to our success and we are pleased to benefit from the consistent delivery of their services.”
Find out more about the products and services provided to Republic Airways
The Safran Nacelles’ NacelleLife™ offer provides support and services for the thrust reversers that equip the 229 Embraer 170/175 aircraft operated by Republic Airways. Safran Nacelles will also support the almost 100 additional planes that will join their fleet in the coming years. NacelleLife™ covers all of Safran Nacelles' after-sales activities and aims to guarantee responsive, high-quality services at a fair cost.
*AOG: Aircraft on Ground