Morpho enables operators to monitor real customer experience and performance in LTE networks

Flintbek, September 26 2013

Morpho (Safran) and its technology partner Wadaro today announced that they have developed a unique solution to monitor Long Term Evolution network performance.

While existing performance monitoring solutions are based on network samples and hence do not fully represent the performance of the entire network, Morpho's and Wadaro's solution collects crowd-sourced data and thus accurately reflects real customer experience and actual performance, continuously and across entire LTE networks.
Using the unique and secure characteristics of SIM technology, it delivers data on network performance, coverage and quality of service, handovers to and from other mobile networks as well as mobile device performance and behavior.

"For our customers, the operators, this is critical information," explained Yves Portalier, Senior Vice President Telecoms, Morpho, e-Documents Division. "We can help operators ensure that their LTE service rollout exceeds the customers' expectations, because only our solution can tell them what the customer is really experiencing at any moment and any location. Our solution enables operators to efficiently understand and resolve issues across their LTE deployment, highlighting the root cause and ensuring fast and effective resolution before customer perception is impacted. This capability is even more commercially valuable in the early stages of LTE network and LTE mobile device deployment, to swiftly identify and resolve optimization issues."

Currently the network performance monitoring solution is delivering network KPIs in numerous commercial trials with a range of MNOs around the world.

Long Term Evolution, the latest standard for wireless communications, promises to deliver higher network capacity and to be much faster than its predecessors. According to a study from ABI research, the worldwide data traffic via LTE is expected to grow by 207% in 2013.

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About Morpho
Morpho a high-technology company of Safran, is one of the world's leading suppliers of identification, detection and e-document solutions. Morpho is specialized in personal rights and flow management applications, in particular based on biometrics, a sector in which it is the world leader, as well as secure terminals and smart cards. Morpho's integrated systems and equipment are deployed worldwide and contribute to the safety and security of transportation, data, people and countries.

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About Wadaro
Wadaro Limited is a UK based software company specialising in the development and deployment of SIM-based Customer Experience Monitoring (CEM) tools that measure the performance of 2G/3G & 4G mobile network services. Our patented solutions enable operators to achieve a clear near real-time visibility of the service quality they provide to their customers. TAP has been deployed by top Tier operators in the EU and Africa and we expect to conclude further contracts in the EU Latin America within the next 2 months.

For more information:

Press Contact:

Morpho, e-Documents Division
Phone: +49 (0) 4347 715 2501
Mobile: +49 (0) 162/ 200 77 61

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