Sagem Launches Analysis Ground Station (AGS) Global Support Team
PARIS, June 20, 2011 - Sagem (Safran group), at the Paris Air Show 2011, announced the consolidation of its AGS-related support offerings into a unified global support team responsible for providing its global customer base with world-class service 24/7. The customer support organization will be called Sagem AGS Global Support Team.
The Sagem AGS Global Support Team will be headquartered in the U.S. out of the Sagem Avionics, Inc. affiliate in Grand Prairie, Texas.
The team's primary objective is to bring peace of mind to current and future customers of the Sagem AGS software program, by ensuring flight and maintenance operations have real-time access to their respective fleet information no matter what part of the world they reside. Current Sagem AGS customers will experience improvements in the ability to obtain 24/7 support, and a personalized response within 24 hours of their request on any issue presented.
"Providing rapid and effective AGS solutions to existing and future customers is a key priority for Sagem," said Jason Johnson, vice president of customer support and programs for Sagem Avionics, Inc. "A consolidated AGS structure provides our global customers a complete AGS support and service solution – from the time they acquire AGS to the time they retire their fleet. Customers can expect to receive an exemplary level of support and service promoting the confidence they deserve from Sagem."
Sagem has 50 years experience in the manufacturing and support of flight data recorders. The Sagem AGS software package is the predominant flight data analysis software package celebrating its 19th year servicing over 300 customers worldwide.
Sagem Avionics, Inc. a company incorporated in the US with headquarters in Dallas, Texas is a wholly owned subsidiary of Sagem, a Safran group company. Sagem Avionics, Inc. provides high quality avionics products and services to Part 23, 25, 27, and 29 aircraft and helicopters. These include technical support, MRO services, and marketing and sales of Sfim, Arnav, Aviac and Sagem commercial aerospace products including integrated cockpit display systems, helicopter autopilot systems, flight control components, aircraft condition and monitoring systems, and flight operations quality assurance software.
For more information:
Sagem Avionics, Inc (Safran group)
2802 Safran Drive
Grand Prairie, Texas 75052
Tel: +1 (972) 310-9757