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IT Help Desk Support - Temporary 6 months

IT Santa Rosa , California , United States Temporary Full-time College/ Technical Diploma/ Associates Degree More than 3 years

Job Description


• Under the guidance of the IT Director, provide first and second tier technical support of information technology systems, production, office staff and visitors
• Install, maintain and troubleshoot workstations, printers, desktop software and other systems. Build, deploy and support PCs running Windows 10 and business software applications for end users.
• Rollout and manage software updates including, but not limited to, Catia, Autodesk and Windows updates
• Log all IT issues and resolutions including the creation and maintenance of clear, readable and accurate technical documentation
• Train and mentor end users on the proper usage of company computers, internet, intranet and other resources. Help maintain procedural documentation and training materials that illustrate to end-users the basic operation of systems and how to avoid virus infections or security issues
• Sizing and ordering Dell computers for various uses
• Management of IT stockroom
• Track, support and license usage
• Testing and research technology to ensure the effective implementation and function of new technologies within the current and future IT infrastructure

Complementary Description

Experience Required
Viable candidates must have a solid track record as a self-starter and someone who has been successful remotely supporting IT operations in multiple sites.
• Excellent customer service skills; including patience and concern for client issues
• Ability to effectively convey technical information to non-technical users
• Must have 3+ years direct hands on experience building, deploying and supporting PC's utilizing the Windows 10 operating systems in a networked environment
• Excellent analytical skills to diagnose and resolve a wide variety of hardware and software issues. Must be able to diagnose and resolve PC issues to minimize the impact on end users.
• Knowledge of Active Directory concepts and basic administration
• Basic knowledge of TCP/IP networking and related network services (i.e., DNS, VPN, DHCP, etc.)
• Passionate about technology and customer service. Interest in learning and growing IT career

Job Requirements

Bonus Qualifications (these are not required but having them will increase your chances of getting an interview if you meet all of the Required Experience):
• A+, Microsoft or other certifications
• Manufacturing IT support experience
• Ability to speak/write/communicate in Spanish and/or French
• Knowledge of iPhones
Other Skills and Abilities
• Commitment to excellence and high standards
• Ability to deal effectively with a diversity of individuals at all organizational levels
• Strong organizational, problem-solving, and analytical skills
• Ability to manage priorities and workflow
• Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm
• Proficient on MS Word, Excel and PowerPoint software
• Proven ability to multitask and work quickly
• Strong interpersonal skills
• Good judgment with the ability to make timely and sound decisions
• Creative, flexible, and innovative team player

logo safran

Safran is an international high-technology group, operating in the aviation (propulsion, equipment and interiors), defense and space markets. Its core purpose is to contribute to a safer, more sustainable world, where air transport is more environmentally friendly, comfortable and accessible. Safran has a global presence, with 79,000 employees and sales of 16.5 billion euros in 2020 and holds, alone or in partnership, world or regional leadership positions in its core markets. Safran undertakes research and development programs to maintain the environmental priorities of its R&T and Innovation roadmap. Safran ranks first in Forbes's 2020 list of the World's Best Employers for its sector. Safran Electrical & Power is one of the world's leaders in aircraft electrical systems. The company is a key player in the equipment electrification and in the electric and hybrid propulsion sector. It has 15,000 employees across 13 different countries.