Warning This site is not recommended for Internet Explorer browsers. Please use another web browser to get a better experience.

Project Manager/Customer Support - Hybrid Work Schedule

Published
Safran Aero Boosters Customer services and support New Brighton , Minnesota , United States Permanent Full-time Bachelor's Degree More than 3 years
Published

Job Description

Essential Duties and Responsibilities:
• The Project Manager (PM) is responsible to manage the delivery of aftermarket orders, including services, projects, term maintenance, along with warranty of long-term projects and other Customer Supporr related duties.
• Coordination and communications between the Customer, Safran Test Cells staff, vendors, sub-contractors, installation personnel and any other personnel or firms involved in building, installing, and commissioning the Project.
• The PM has responsibility for financial management, contract management, and customer relations throughout the Project implementation.
• The PM will be assigned multiple projects and be expected to manage them on a daily basis
• Travel to customer site may be required throughout the project
• Follow and improve Customer Support Quality management procedures, work instructions, and forms
• Collect, compile records, including gathering data, and prepare standard and custom reports with information necessary for decision making.
• Ability to exercise independent and discretionary judgment regarding confidential matters.
• Provide the reactivity required of a support organization, which may include working extended hours or hours outside of core business hours in order to resolve customer issues and assure customer satisfaction
• Schedule and coordinate internal and external resources
• Manage Corrective Action Reports (CAR)
• Preparing and presenting project status and financial reports to management.
• Preparing aftermarket quotes, including scope of supply and proposals
• Supporting the Project Estimator with preparing and presenting quote to the customer
• Working with Sales for customer updates on new and active quotes

Job Requirements

Education/Experience:
• B.S. degree, preferably in an area related to Engineering or Project Management
• 2+ years' work experience in a position related to project management and/or customer service.

Qualifications:
• Ability to work effectively in a highly matrixed organization
• Excellent interpersonal communication and organizational skills
• Ability to understand and interpret contract language
• Strong knowledge in the use of standard Microsoft programs (Project, Word, Excel, and Outlook).
• Professional phone etiquette, organized, works independently, professional and friendly
• Proactive and willing to work in a dynamic environment. “CAN DO” attitude.
• Prior project management experience in the aero engine test cell business is highly desirable.

Locate your future workplace

639 Campus Drive MN 55112

New Brighton

Minnesota United States

Copy Address
76,800
employees worldwide
27
Number of countries where Safran is located
35
business area families
  • © Safran