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Customer Service Representative - SCM MV

Customer services and support Marysville , Washington , United States Permanent Full-time High School diploma, A Level More than 3 years English Fluent

Job Description

Safran Cabin Materials located in Marysville, WA is recruiting for a:

Customer Service Representative
8:00am to 4:30pm M-F
$27-$30/HR DOE

Communicate with customers regarding orders, due dates and scheduling. Communicate with production and management regarding custom issues, needs and concerns.

Job duties include but are not limited to:
Receive and process intercompany purchase orders.
Accurately process customer transactions such as orders, quotes, invoices or returns.
Provide accurate information regarding availability, lead times, special orders, etc.
Monitor scheduled shipment dates to ensure timely delivery and expedite as needed.
Contact customers following sales to ensure ongoing customer satisfaction and resolve any complaints.
Identify trends in customer satisfaction or dissatisfaction.
Manage time effectively, meet personal goals and work effectively with other members of the team.
Communicate to the purchasing & planning departments unexpected increases or decreases in demand for products.
Maintain proficiency in using personal computer, data entry terminal and other common office equipment and software.
Follow company policies and procedures.
Present a professional image at all times to customers and vendors.
Active participation in operational improvement activities.
Other task as needed and flexibility is key.
Willing to work overtime as needed.

Job Requirements

Understand and follow procedures and practices established by specification.
Apply all requirements established Safran Quality Assurance.
Computer skills including: basic M3 functions, Microsoft Excel and Word.
Must have excellent verbal and written communication skills.
Does require fluent communication in English language.
Employment Status may be Part-time, Full-time, or temporary.
Minor traveling may be required.
Protracted or irregular hours may be required.
Relocation to another Safran facility may be required.

The above declarations are not intended to be an all-inclusive list of duties and responsibilities of the job described, nor are they intended to be such a
listing of the skills and abilities required to do the job, rather, they are intended only to describe the general nature of the job.

Safran Cabin Materials requires a criminal background check and drug screen to be completed and passed for all positions.

This position is an ITAR governed position: **Must be a US Citizen or Permanent Resident to qualify**.

logo safran

Safran is an international high-technology group, operating in the aviation (propulsion, equipment and interiors), defense and space markets. Its core purpose is to contribute to a safer, more sustainable world, where air transport is more environmentally friendly, comfortable and accessible. Safran has a global presence, with 76,800 employees and sales of 15,3 billion euros in 2021 and holds, alone or in partnership, world or regional leadership positions in its core markets. Safran undertakes research and development programs to maintain the environmental priorities of its R&T and innovation roadmap.

Safran was ranked as the world's third best employer in its sector by Forbes magazine in 2021.

Safran Cabin is a world leader in fully integrated cabin interiors, catering systems and cargo equipment.

employees worldwide
Number of countries where Safran is located
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