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Customer Service Manager

Published
Customer services and support Grand Prairie , Texas , United States Permanent Full-time Bachelor's Degree More than 3 years
Published

Job Description

Summary/Objective

To provide effective support to the Company's key accounts. To continually strive to improve service excellence by pro-actively developing relationships and delivering a professional service.

Essential Functions/Responsibilities

 To develop relationships and a pro-active approach with customers,
understanding their requirements.
 To provide a single point of contact for key accounts and escalate any
issues as appropriate.
 Offer support for operational changes, feedback the impact of change
to management.
 Ensure that service to the customer is of the highest standard and
quality at all times.
 Support all day to day material requests, from the point of Quote to
Sale and remittance.
 Manage and report on all contract performance data.
 Contract material demands and action appropriate responses to
maintain and improve contract performance including pre-emptive
material sourcing and monitoring of stock with support from the
relevant product and support teams
 Review and monitor repair work sent to the customer.
 Oversee customer consignment contracts with support from relevant
product manager.

Complementary Description

Competencies

 Flexible
 An excellent communicator
 Professional
 Ambitious / Driven
 Conscientious
 Works effectively as ‘part of the Company team', communicates
positively at all levels both internally and externally.
 Has excellent interpersonal, communication, organizational, and time
management skills
 Has a professional and flexible approach
 Ability to effectively problem solve and use initiative

Job Requirements

 Three years' customer support experience.
 College degree
 Ability to develop, manage, and maintain customer accounts
 Computer literate

Specificity of the job

Travel is primarily local during the business day, although some out-of-area and overnight travel may be expected.

logo safran

Safran is an international high-technology group, operating in the aviation (propulsion, equipment and interiors), defense and space markets. Its core purpose is to contribute to a safer, more sustainable world, where air transport is more environmentally friendly, comfortable and accessible. Safran has a global presence, with 79,000 employees and sales of 16.5 billion euros in 2020 and holds, alone or in partnership, world or regional leadership positions in its core markets. Safran undertakes research and development programs to maintain the environmental priorities of its R&T and Innovation roadmap.

Safran ranks first in Forbes's 2020 list of the World's Best Employers for its sector.

Safran Aircraft Engines designs, produces and sells, alone or in partnership, commercial and military aircraft engines offering world-class performance. Through CFM International*, Safran Aircraft Engines is the world's leading supplier of engines for single-aisle mainline commercial jets. The company is also fully responsible for the design, development and production of the M88 and M53 engines for the Rafale and Mirage 2000 fighters, respectively, and will be the systems integrator for the engine powering Europe's New-Generation Fighter.

*CFM International is a 50/50 joint company between Safran Aircraft Engines and GE.

76,800
employees worldwide
27
Number of countries where Safran is located
35
business area families
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