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CSR - Warranty & Retrofit Coordinator

Company : Safran Electronics & Defense Job field : Customer services and support Location : Grand Prairie , Texas , United States Contract type : Permanent Contract duration : Full-time Required degree : No Degree Required experience : More than 3 years Professional status : Administrative staff Salary range : CUS000

Job Description

Want to work with some of the most talented and dedicated people on the planet? Do you value relationships, commitment, innovation and integrity? Then Safran is the place for you. Join our team and build a rewarding career while helping to deliver the most trusted source of aviation and high-integrity solutions in the world. Employing some of the most talented and dedicated people on the planet is not by chance. People from all over the globe choose Safran as the place to build a rewarding career while helping create and deliver communications, integration and engineering solutions that our global customers demand so that our world keeps moving and stays connected. It is an exciting time to become a part of our team. Join us and discover how high your career can soar at Safran.

- Responsible for all aspects and coordination of warranty, including product warranties, applications and claims.
- Responsible for all aspects and coordination of retrofit management.

Complementary Description

Essential Duties and Responsibilities:

- Establishes and maintains effective professional relationships with customers through constant communication.
- Ensures KAM and PSM personnel are kept abreast of any pertinent information that is exchanged with customers in relation to warranty claims and retrofit reporting, etc.
- Organize and maintain file system for projects, correspondence and other records.
- Process warranty claims with OEM and customer based on contractual agreements.
- Invoice and credit based on warranty contract obligations and approvals.
- Maintain warranty log/database.
- Improve and develop warranty processes/procedures/policies, as needed.
- Responsible for day-to-day operations related to retrofit, including but not limited to: prioritization, schedule changes, planning, coordinating with supply chain, operations, engineering and IT.
- Responsible for contacting operators to obtain their retrofit schedules to be able to forecast customer removals, loans and other customer needs.
- Attend and represent Safran in conference calls with operators.
- Be aware and knowledgeable of any documentation changes, SB, CMM, AD, etc. in order to communicate efficiently with internal and external customers.
- Maintain database and key performance indicators for tracking of retrofit project progress and performance.
- Other duties may be assigned, as required.

Job Requirements

Bachelor's degree or 5+ years in aviation related experience and/or training; or equivalent combination of education and experience.
- Experience in customer support, quoting and production a plus; strong knowledge of aviation community and requirements associated with industry.
- Familiarity/knowledge of the customers related to Safran Electronics & Defense, Avionics USA, LLC.
- High level – Microsoft Office: Outlook, Word, Excel, PowerPoint.
- Knowledge of SAP a plus.
- Knowledge of professional practices, sources of information, and rules and regulations and organization required (internal training and business familiarization implied).

Build sustainable relationships with customers
Provide expedient follow up to customers questions and concerns (ability to pass information along)
Knowledge of FAA regulations and understanding of Quality requirements
Knowledge of Warranty Principles
Knowledge of Production Planning
Knowledge of Safran products
Communicate effectively with internal and external customers
Monitor the parts supply
Project Management

Specificity of the job


Locate your future workplace

2802 Safran Drive TX 75052

Grand Prairie

Texas United States

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employees worldwide
Number of countries where Safran is located
business area families