Program Support Services Manager

Are you passionate about technology or aviation? Come invent the solutions of tomorrow in the aerospace and defense industry, with an international group where innovation, teamwork and continuing, daily education are fundamental values. Join us!

Safran Cabin headquarters are in Huntington Beach, California, with a global presence of over 10,000 employees at 36 sites. Site locations are in the United States, Mexico, Brazil, Canada, Germany, France, Czech Republic, the Netherlands, Tunisia and Thailand. Safran Cabin serves over 400 airlines and leasing companies globally and delivers to all airframe OEM manufacturers with a heritage spanning over 80 years in the industry.

Job Summary:
The Program Support and Services Manager is responsible for the overall customer satisfaction and financial performance of one or more programs. The Program Support and Services Manager takes the initiative, arbitrate, and drive the success of the programs. This role will also serve as the customer point of contact for aftermarket support.

Summary of Duties:
1. Ensure contractual requirements and company goals are met in all areas; including customer satisfaction, on time delivery, quality, and closure of technical issues
2. Assess program strengths and identify areas for improvement
3. Drive, formulate, organize, and monitor improvement Plans to Closure
4. Develop and manage budget for the program, guarantee the profitability of the program through daily pricing activities, catalogue issuance, and negotiate when necessary changes to improve financial performance
5. Define, establish and implement the product & services activities roadmap, in relation with the program objectives.
6. Oversee entry into service plans for new products or new major customer contracts.
7. Deliver on performance KPIs, and ensure the highest efficiency of the program support teams in their daily work.
8. Organize and conduct internal and external PRM (Program Review Meetings)
9. Capture and communicate lessons learned and ensure previous lessons learned are incorporated into program planning and control
10. Responsible for managing and controlling risks & opportunities and ensure all major risks & opportunities have assigned owners, mitigation/capture plans, and drive risk/opportunity plan execution
11. Perform all other duties as assigned

Description: Mid-level position within field.

The expected salary range for this position is between $89,110 - $140,000 USD. Actual compensation will be determined based on experience, education, and other factors permitted by law.

Education: Bachelor's degree required

Computer Skills:
• Proficient with MS Project
• Basic knowledge Microsoft Office (Word, Excel, PowerPoint)
Other Skills:
• Basic Knowledge of program management methodologies and proven ability to manage complex projects
• Excellent communication skills, both verbal and written.
• Ability to build and maintain effective relationships, leadership skills, organizational skills, ability to analyze & summarize information, financial acumen
• Demonstrated ability to handle multiple projects and assignments with attention to detail
• Strong problem solving and organization skills

Additional Preferred Skills: (not required)
• Experience in Product Support and Aftermarket Services
• Degree in engineering
• Project Management certification (PMI, PMP, etc.)
• Experience with LEAN principles and continuous improvement

EEO Statement:

At Safran, diversity & inclusion is a source of richness that adds quality of life, performance, and innovation. We welcome diverse contributions and provide equal employment opportunity to all individuals regardless of race, color, religion, sex/gender, sexual orientation, gender identity/gender expression, marital status, pregnancy, age, national origin, ancestry, disability/medical condition, military or veteran status, citizenship status, genetic characteristics or information, or any other characteristic protected by applicable federal, state, and local laws.

Business travel up to 25% likely.