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Customer Support and Sales Manager

Company : Safran Ventilation Systems Job field : Customer services and support Location : Everett , Washington , United States Contract type : Permanent Contract duration : Full-time Required degree : Bachelor's Degree Required experience : More than 8 years Spoken language(s) : English Fluent Salary range : $79,600 - $125,080

Job Description

In line with Safran Ventilation Systems vision, the Customer Support and Services department integrates Safran Ventilation and Power aftermarket directorates into one global team. Based on a common front office, this new organization is responsible of customer support and sales development aiming to increase our services/MRO sales and improve our service level and customer satisfaction.
Such new organization will rely on regional teams of Customer Support and Sales Managers that will be managed by the dedicated Customer Support Regional Lead.

This role is to be in Responsible of:
• Customer satisfaction, main point of contact to customers
• Sales budget achievement and forecast for Ventilation and Power divisions
• Contract and proposal negotiation

Essential Functions:
• Reporting to management to provide a full spectrum of customer support and sales activities (majority of sales in Maintenance Repairs Overall and Spares so developing maintenance contracts);
• Responsible for the customer base in the designated zone, with the aim of maximizing business opportunities to achieve sales and market share growth;
• Develop the relationships necessary to facilitate information/contact as required with all levels of the customer operation;
• Be the voice of the customer:
o. responsible for customer satisfaction as the main point of contact between customers and Safran Ventilation Systems;
o. propose dedicate recovery plan in the event of customer satisfaction below target;
o. Establishing a complete comprehensive understanding of the customers, their organization and the key individuals within it;
o. Liaising with internal departments with the objective of timely resolving customer issues and queries;
o. Manage a structured, regular customer communication/visit schedule;
• Actively participate in and contribute to the annual Sales Forecast in its territory
• Effectively selling of all LPS's MRO capabilities (Ventilation, Power, Aerosource);
• Monitor fleet evolution into the designated area to identify any possible sales opportunity for upgrades, spares inventory and services;
• Prepare and negotiate with the customers ad-hoc offers and contracts with active follow-up up to deal closure. Full responsibility to negotiate with support from senior managers required ;
• Generate customer and market information and feedback to support future sales planning;
• Propose strategic development of products and/or services that should be launched to develop the sales in its territory;
• Prepare and provide customers with Initial Provisioning (IP) recommendation and secure related IP sales;
• To exhibit a certain degree of ability in holding technical discussion with the customers;
• Manage customer visits, customer satisfaction and sales reports.
• Follow-up customers overdue and manage specific actions to assist keeping
• Regular, predictable attendance is required.

Job Requirements

Basic Qualifications:
• Bachelor's Degree in Relevant area (Business/Engineering/Sales & Marketing) from an accredited institution
• Aerospace and Airline industry experience
• Experience in MRO and aftermarket activities
• Ability to travel for domestic and overseas business (50%+)
• 10 years of related experience

Salary Range: $79,600 - $125,080
Eligible for up to 10% bonus

Specificity of the job

50%+ Travel to customer locations

Locate your future workplace

7501 Hardeson Road 98203 WA


Washington United States

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