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Product Support Engineer

Safran Landing Systems Customer services and support Gloucester , United Kingdom Permanent Full-time

Job Description

The Product Support Engineering team is responsible for the technical support of our Landing
Gear products in-service. You will be responsible for providing a first class level of customer
support to ensure our customer's (airlines/MROs) operations are maintained. To achieve this
you will need to form strong relationships with both internal and external teams, and drive for
the best solution.
A role in the PSE team offers –
• Opportunities to provide key technical information and solutions to our customers during
airline/airframer visits and at our biennial global airline conferences
• Possibilities to develop within the team as well as gaining vital in-service experience to
further your career within Safran Landing Systems. Previous PSEs have gone on to become
Programme Chief Engineers, Product Support Managers and Customer Support Managers to
name but a few.
• A real responsibility and opportunity to make a difference – through managing Technical
Events (a big part of our role) you will take the lead of multi-functional teams to identify the root
cause of problems and support modifications to shape our Landing Gear of the future.

Complementary Description

Below are the key responsibilities of the role. Please note these are not limited to:
• Understanding airworthiness and regulations
• Programme management support
• Technical liaison, engineering support and incident management
• Technical publications compilation/review – CMM/SB/SIL
• Technical support to airframer/customer support centres/airlines
• Managing investigations and supporting associated modifications
• Generating bespoke documentation

Job Requirements

Ability to work successfully within a team
· Have a strong mechanical engineering background (degree desirable, but not essential)
· Have a customer mindset mentality & take pride in delivering a quality solution to our
· Be able to manage a changing workload and tasks on a daily basis
· Be able to form & maintain strong relationships
· Have good problem solving skills
· Have the ability to take own initiative and have a proactive approach
· Have excellent communication skills

Specificity of the job


Locate your future workplace

Cheltenham Road East GL2 9QH


United Kingdom

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employees worldwide
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business area families
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