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Key Account Manager

Customer services and support Gloucester , England , United Kingdom Permanent Full-time

Job Description

Management of contracts post sales negotiation – ensuring the business adheres to the terms – updating the internal systems with the contract information such as contract summary database.
Continually strives to improve the customer service experience taking ownership of customer issues, investigating them, and following them through to resolution.
Monitors customer satisfaction through the Net Promoter Score and acts on customer feedback
Visiting customers, reactive and proactive, arranging, preparing agenda, issuing visit reports.
Managing customer requests, accurate recording of issues and working with relevant teams to close out all actions in a timely manner
Managing core gear returns with the customer to ensure they are back on time to meet launch slots
Working with the customer to ensure all invoices paid on time
Liaising with the Rotable Controller to ensure all customer planning requirements are recorded and supported
With the support of other departments, manages the customer interface for complaints or external quality escapes

Job Requirements

Proven experience working with customers, preferably within the Aerospace Industry.

Strong communication skills

Solution provider
Strong interpersonal skills necessary to develop and maintain effective working relationships internally and externally
Excellent computer literacy and competent on basic computer systems (e.g. Microsoft Word, Excel, Powerpoint).

Specificity of the job

Occasional travel may be a requirement

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Safran is an international high-technology group, operating in the aviation (propulsion, equipment and interiors), defense and space markets. Its core purpose is to contribute to a safer, more sustainable world, where air transport is more environmentally friendly, comfortable and accessible. Safran has a global presence, with 76,800 employees and sales of 15,3 billion euros in 2021 and holds, alone or in partnership, world or regional leadership positions in its core markets. Safran undertakes research and development programs to maintain the environmental priorities of its R&T and innovation roadmap.

Safran was ranked as the world's third best employer in its sector by Forbes magazine in 2021.

Safran Landing Systems is the world leader in aircraft landing and braking systems. The company has partnerships with 20 airframers in civil, regional, commercial and military transport, and supports 27,000 aircraft.

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