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Technical Support Specialist

Published
Company : Safran Seats Job field : IT Location : Cwmbran , Wales , United Kingdom Contract type : Fixed Term contract Contract duration : Full-time
Published

Job Description

Are you interested in working at the business end of Aerospace, where airline brand meets innovative passenger experience? Then your next opportunity could be with Safran Seats, an industry award winning, premium designer and manufacturer of First and Business Class seating and technology. Our passenger experience prides itself on innovation, customization, quality and industrial design.

At Safran Seats, we are unique within aerospace, as we interface with both the world's biggest airlines and airframers alike, with the largest seats portfolio of all seats suppliers. One day you could be liaising with one of the world's largest airframers, and the next, some of the biggest airline brands around the world!

In the UK, Safran Seats specialises solely in the First Class and Business Class seating markets for wide body aircraft, with industrial and engineering teams in Cwmbran and Newport, Wales and Brackley, England.

The Technical Support Specialist supports the implementation, operations and maintenance of an effective technology stack focussed on delivering the support needed for the SGB business.
Providing support through both ServiceNow and ‘at-elbow', and working with other members of the SGB IT Team and 3rd party suppliers, as well as stakeholders in the local business, this role assists in supporting, implementing and maintaining all IT/IS/PLM solutions.

Responsibility for the day-to-day operational delivery of the technical solution also resides with the Technical Support Specialist.

The Technical Support Specialist is a knowledgeable in most aspects of the Information Technology deployed in the SGB business.

Complementary Description

Our in-house design studio co-creates the most innovative experiences in the sky with our airline customers and partners. Our dedicated engineering, production and in-service support facilities are integral to delivering a high-end quality product that we keep flying throughout the life of programme. We are fully supported by a wide team of support functions, from HR to Finance, to Business Development and Planning and Logistics, our team is built to give Safran Seats an end-to-end capability in house in the UK.

We focus on:

Our people
These are our four People Fundamentals that underpin everything we do at Safran:
• We believe in and fostering the conditions for diversity and inclusion to thrive
• We develop our colleagues skills and build opportunities so you can shape our future
• We create a trustworthy work place to support you, as you dare to act and innovate
• We encourage collaboration and mutual support between you and your colleagues
So you'll be supported every step of the way!

Sustainability
Our people are at the heart of our success, as we work together to achieve our mission: contributing to a safer and more sustainable aviation. We are tackling the biggest challenges in aerospace, with a commitment to work to decarbonise the industry by 2050.

Global Mobility
As part of the Safran Group, across our businesses we are market leaders in aerospace, defence and space; there is always potential for future mobility in the UK and internationally.

Job Requirements

Ability to manage and prioritise stakeholder expectations at all levels ranging from end user up to C-level - Essential
An ability to communicate complex technical issues to business users - Essential
An ability to work in a fast-paced environment with a dynamic and flexible approach, as well as the ability to work under pressure -Essential
A collaborative approach to delivery working with various technical and business departments - Essential
Good working knowledge of networks, server and client products - Essential
Be able to handle a high degree of multi-tasking - Essential
Knowledge of the overall functioning of the information system and its configurations - Essential

No candidate will meet every single desired qualification. If your experience looks a little different from what we've identified and you think you can bring value to the role, we'd love to hear from you!

Our employees are at the heart of our success, as we work together for our sustainable future. There are four People Fundamentals that underpin life at Safran:
• We believe in and promote diversity and inclusion as key values across our business
• We develop our colleagues skills and build opportunities so you can shape our future
• We create a trustworthy work place to support you, as you dare to act and innovate
• We encourage collaboration and mutual support for you and your colleagues

As a valued member of our team, these are just a few of the benefits you'll receive:
• 25 days holiday + UK Bank Holidays
• Benefits Programme, with a number of schemes such as cycle to work, technology savings, retail discounts and access to private healthcare
• Career Progressions opportunities such as company sponsorship and further training courses
• Family friendly policies including maternity, paternity, adoptive parents, shared parental leave, parental leave and flexible working
• Equality & Diversity initiatives with internal groups for workplace engagement and involvement
• STEM engagement with schools, colleges and universities and Charitable activities for all

Specificity of the job

n/a

Locate your future workplace

Llantarnam Industrial Park, Llantarnam NP44 3HQ

Cwmbran

Wales United Kingdom

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92,000
employees worldwide
27
Number of countries where Safran is located
35
business area families