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Senior Field Support Engineer

Company : Safran Aerosystems Services Job field : Customer services and support Location : Dubai , United Arab Emirates Contract type : Permanent Contract duration : Full-time Required degree : Bachelor's Degree Required experience : More than 5 years Professional status : Professional, Engineer & Manager Spoken language(s) : English Bilingual

Job Description

The Senior Field Support Engineer is responsible for providing Field Support Technicians, Field Support Engineers, customers and internal teams with support on installation, maintenance and operations. This position serves as a primary contact for commercial customer interface, project planning, project and site management, development and maintenance of programs to support and resolve complex issues relating to installations, products, technologies and industry requirements and regulations. This position requires minimal day-to-day supervision and direction and often works independently to optimize work activities and focuses on the continual improvement of customer relationships and satisfactions.

Complementary Description

 Oversee the performance of on-site installations, as well as diagnoses, troubleshooting, service and repair of IFE/avionic equipment and systems
 Provide support and guidance to Field Support Technicians and Field Support Engineers on a variety of topics, including training, troubleshooting and technical support
 Maintain installation schedules to insure proper staffing and completion of installations within required timeframe
 Support an environment conducive to the successful installation of IFE/avionic equipment
 Customer facing liaison on multiple topics; including configuration, documentation and general installation and support
 Perform project management functions for customers, partners/vendors and internal teams on scheduling, tracking and reporting of issues
 Provide documentation as required (standard operating procedure, technical/on-site reports, etc.)
 Is the subject matter expert for input/updates to the CMMs, AMMs, Service Bulletin and other pertinent documents
 Work with internal teams, customers and partners/vendors to resolve installation and field related issues and concerns
 Communicate with internal team – Customer Support Organization regarding project details
 Responsible for adhering to all applicable company and governmental/regulatory policies and procedures as appropriate to the position
 Perform other job-related duties as assigned

Job Requirements

 Strong written and verbal English communication skills
 Must be proactive, meticulous, organized, and detail oriented
 Ability to efficiently resolve problems
 Ability to accomplish multiple tasks
 Ability to work independently, with minimal direction
 Ability to use discretion and independent judgment when making decisions on behalf of the company

employees worldwide
Number of countries where Safran is located
business area families