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Customer Support Manager

Published
Customer services and support Heerbrugg , Switzerland Permanent Full-time Bachelor's Degree More than 3 years German FluentEnglish FluentFrench Intermediate
Published

Job Description

The need for security is deeply rooted in mankind. It is good that there are forces that ensure more security and order in a changing world. Services and solutions from Safran Vectronix help to support these forces in their mission. Dedicated to target intelligence, we are recognized as a global leader in state-of-the-art optronic equipment for military, systems and sensors for military and civil applications. Almost 100 years of Swiss tradition and excellence in optics and precision engineering are reflected in our products. Customers in more than 90 countries rely on Safran Vectronix for Swiss quality, precision, and reliability. We offer a variety of exciting projects to develop state of the art products and great benefits in an attractive area with modern working places. This position is based in Heerbrugg (north-eastern Switzerland).


Do you have a passion for optics, electronics, or mechanics? Are you enthusiastic about working in our dynamic team? We would like to reinforce our organization and are looking for a team-oriented

Customer Support Manager (f/m)

YOUR MAIN TASKS WILL INCLUDE:
• Point of contact for the Sales team about the intercompany products concerning features, benefits, product specifications and presentations, etc.
• Focus on FSS (Fire Support Solutions) business (system integration, interfaces, capabilities, available systems)
• Support the customer with his demands in regard to our products
• Listen to the customer and help the product manager to understand his needs
• Support product management, sales and marketing as well as program managers on dedicated projects and products
• Training of customers on all aspects of the products in house and off site

Job Requirements

YOUR PROFILE:
You have a Bachelor Degree in electronics, mechatronics or comparable education and have acquired more than
3 years of relevant professional experience in a customer oriented support function. In addition, you have an in-depth knowledge of market, technologies and applications in high tech or defense environments (military background and / or knowledge of ballistics beneficial). Do you have a strong customer oriented mindset with good communication skills? Are you highly skilled in Swiss, French and US cultural context? An interest in technology trends, a willingness to travel (20%-40%) and fluency in English and German (French would be a plus) ideally complements your profile. We offer tailored opportunities to develop your specialized and personal skill-set as well as a specialized onboarding within the first months, development meetings with your manager on a regular basis and a flat hierarchy. OUR PROFILE:
You have a Bachelor Degree in electronics, mechatronics or comparable education and have acquired more than
3 years of relevant professional experience in a customer oriented support function. In addition, you have an in-depth knowledge of market, technologies and applications in high tech or defense environments (military background and / or knowledge of ballistics beneficial). Do you have a strong customer oriented mindset with good communication skills? Are you highly skilled in Swiss, French and US cultural context? An interest in technology trends, a willingness to travel (20%-40%) and fluency in English and German (French would be a plus) ideally complements your profile. We offer tailored opportunities to develop your specialized and personal skill-set as well as a specialized onboarding within the first months, development meetings with your manager on a regular basis and a flat hierarchy.

logo safran

Safran is an international high-technology group, operating in the aviation (propulsion, equipment and interiors), defense and space markets. Its core purpose is to contribute to a safer, more sustainable world, where air transport is more environmentally friendly, comfortable and accessible. Safran has a global presence, with 79,000 employees and sales of 16.5 billion euros in 2020 and holds, alone or in partnership, world or regional leadership positions in its core markets. Safran undertakes research and development programs to maintain the environmental priorities of its R&T and Innovation roadmap. Safran ranks first in Forbes's 2020 list of the World's Best Employers for its sector. Safran Electronics & Defense is a world leading supplier of products and services that handle observation, decision and guidance functions for both civil and military applications. The company understands and applies a wide range of the state-of-the-art technologies that underpin embedded intelligence in many different areas, as a supplier to some of today's most innovative aerospace and defense programs.