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Customer Service Representative

Published
Company : Safran Seats Job field : Customer services and support Location : Dubaï , Singapore Contract type : Permanent Contract duration : Full-time Required degree : High School Diploma/GED Equivalent Required experience : More than 3 years Professional status : Administrative staff Spoken language(s) : English Fluent Chinese Fluent
Published

Job Description

• Responds to call or emails to customers to provide follow-up on inquiries.
• Process customer Purchase orders promptly and accurately, including EDI, entry, follow up.
• Handling and resolving customers complaints
• Process customer Purchase orders and Request For Quotes promptly and accurately, including EDI, entry, follow up.
• Process material returns (RMA's) as requested by the customer
• Maintain a balance between company policy and customer benefit in decision making
• Carry out other duties, responsibilities, and projects as may be assigned, in an effective manner
• Manages and maintains a record of customer interactions or transactions; records details of inquiries, complaints, comments, and actions taken to facilitate future needs in trainings and improvements in customer services.
• Confers with production, sales, shipping, warehouse, or other personnel to expedite or trace shipments.
• May promote products/services to ensure business targets are met.
• May provide after-sales support for client contracts to ensure customers satisfactions are met.
• Performs duties related to overall customer service.
• Provides support to sales team with regard to customer concerns.
• Serves as customer interface on product status and delivery.
• Chase of payment on overdue as and when needed.
• Consistently documents customer service needs to identify patterns and maintain quality.

Complementary Description

 Conduct data analysis across multiple data points and report using Excel or statistical suite
 Create PowerPoint summaries, reports and recommendations for internal groups and executive team as needed
 Identify and support Customer Support & Sales Department with delivery and quality issues within the organization and at the customer

Job Requirements

Familiar with ERP's
Familiar with Microsoft office suite
Strong verbal, written communication and presentation skills, with emphasis in Quality and Customer Service

92,000
employees worldwide
27
Number of countries where Safran is located
35
business area families