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Regional Customer MRO Operations Manager

Safran Customer services and support 26 Changi North Rise 498756 , Singapore Permanent Full-time Bachelor's Degree More than 5 years

Job Description

Main Mission:
- Is accountable for CFM maintenance and repair operations (overhaul shops, OSS and repair) by coordinating the transversal actions of the various stakeholders.
- Contributes for cost and TAT improvement plans
Job Description:
- Is accountable for the CFM support / service performance performed in his/her region on behalf of internal and external stakeholders (TAT and Costs). As such, he/she is fully supported by the Engine Owners network and Shop Customer Support Managers
- Validates Engine Owners allocation for engines and modules, in coordination with the customer support managers of his/her region.
- Appoints Engine Owners Lead to the Customer Teams.
- Provide reports on wing-to-wing operations for engines and modules in his/her region. As such, he/she reviews and confirms network financial objectives (Rofo) with the shops.
- Validates the industrial scheme of the maintenance and repair of engines, modules and parts in the WIP of his/her region, based on Engine Owners and production planning team.
- Is accountable for the contract fulfillment related to operations offloaded to SAFRAN's partners within his/her region.
- Follows-up on capability and capacity for the shops located in his / her region and ensure consistency with the demand.
- Follows-up repair industrialization, cost reduction action plans in coordination with MCRB, and ensure on-going operations considers actual progress status.
- Is the focal point for the Support and Services global operations team and SAFRAN MRO sites located in his/her region. As such, he / she validates customer priorities for his/her region and ensures that delegation processes are defined and associated mandate fully deployed to the Engine Owners and to the workshop support functions.
- Provide support to the Engine Owners teams on: escalation to SAFRAN and GE,
- collaborative tool set-up / deployment, rituals management and communication to Customers.

Job Requirements

Required Skills:
- Highly effective communication skills
- Strong organizational and time management skills
- Computer Skills – Microsoft Word, Excel and Powerpoint
- Self-starter with ability to work under pressure to deliver targets on time
- Cross-cultural experience and ability to work in different cultures with successful outcome
- Able to work independently, meet tight deadlines and work under pressure with minimum supervision.
- Experience in managing a team

Education and Experience:
- Bachelor's degree
- More than 5 years of experience in customer service
- Some knowledge of aircraft engines
- Aerospace experience will be an added advantage

Locate your future workplace

26 Changi North Rise 498756

26 Changi North Rise 498756


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