Customer Key Account Manager

Job Summary:
For key accounts / strategic Airline customers in Asia region (several millions USD of revenues such as AIR ASIA Berhard, VIETJET,…), you will be accountable for the final profitability of the business plan, responsible for the Customer satisfaction and for the cash collection. You will animate / coordinate in a transversal mode the Customer Team, meaning all the company members in interface with the final Customer to ensure a good alignment on the strategy and the communication.

Job Description:
- Manage the Customer Team dedicated to the Customers, and ensure good level of interface
with GE (CFM Partner) - Manage the Services Agreement in force (RPFH, Time & Material,
Flight Line LRU) : ensure relevant KPI, monitoring and meetings are in place at the right level of
the organizations
- Ensure Customer satisfaction, together with the respect of the financial objectives of SAFRAN
- Manage the contract / customer account in a Project mode with the other members of the
Customer Team, - Share internally the Voice of the Customer ; define and make propositions to
solve open items, - Facilitate / ease customer operations, answer with efficiency to challenges,
be pro-active in the resolution of operation and commercial disputes,
- Be accountable for the reporting at the appropriate level of the organization
- Ensure that contractual commitments are met; Track the revenues, the costs and the
profitability of the Business Plan with the financial controller team.
- Identify the risks & opportunities of the contract, impacts on the business plan and ensure
associated actions are engaged.
- Anticipate / capture weak signals to avoid any complaints - Negotiate / obtain resolution on
Commercial and operational open topics
- Participate to the Sales strategy together with the Sales Director of the account
- Dare to innovate: propose ideas and solutions on all aspect of the business.

Required Skills:
 Highly effective communication skills
 Strong organizational and time management skills
 Computer Skills – Microsoft Word, Excel and Powerpoint
 Excellent presentation skills – ability to present the product in a one-on-one as well as group
presentation setting
 Self-starter with ability to work under pressure to deliver targets on time
 Frequent travels to Asia & Pacifica area will be required.

Education and Experience:
 Bachelor degree level (at minimum)
 Min 5 years of experience in a Customer environment
 Intercultural mindset