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Analista de Mejora Continua y Calidad de procesos de servicios y administrativos H/M

Published
Continuous improvement Querétaro , Mexico Permanent Full-time Bachelor's Degree More than 3 years English Bilingual
Published

Job Description

- Gestión del sistema de información documental (políticas, procedimientos , manuales de procesos y mapeos de procesos).
- Gestión de "no conformidades" reportadas por los clientes o managers del SSC a través de RPOs.
- Medición de Satisfacción del Cliente de los servicios proporcionados por las diferentes áreas del SSC.
- Ejecución de Auditorias Internas a las diferentes áreas del SSC.
- Participación en proyectos de mejora continúa de las diferentes área del SSC.
- Administración de indicadores de desempeño (KPIs) para las diferentes áreas del SSC.
- Participación en la estandarización y armonización de procesos al interior del SSC y con otros SSCs del Grupo.

Job Requirements

- Análisis de problemas.
- Delegación.
- Comunicación asertiva.
- Apego a normas / Sensibilidad a las normas.
- Persuasión / Influencia y negociación.
- Dominio de estrés.
- Enfoque a la calidad.
- Enfoque a resultados.
- Relaciones interpersonales.
- Organización.
- Toma de decisiones.
- Liderazgo.

Specificity of the job

ocasionalmente

logo safran

Safran is an international high-technology group, operating in the aviation (propulsion, equipment and interiors), defense and space markets. Its core purpose is to contribute to a safer, more sustainable world, where air transport is more environmentally friendly, comfortable and accessible. Safran has a global presence, with 79,000 employees and sales of 16.5 billion euros in 2020 and holds, alone or in partnership, world or regional leadership positions in its core markets. Safran undertakes research and development programs to maintain the environmental priorities of its R&T and Innovation roadmap.

Safran ranks first in Forbes's 2020 list of the World's Best Employers for its sector.

Safran Aircraft Engines designs, produces and sells, alone or in partnership, commercial and military aircraft engines offering world-class performance. Through CFM International*, Safran Aircraft Engines is the world's leading supplier of engines for single-aisle mainline commercial jets. The company is also fully responsible for the design, development and production of the M88 and M53 engines for the Rafale and Mirage 2000 fighters, respectively, and will be the systems integrator for the engine powering Europe's New-Generation Fighter.

*CFM International is a 50/50 joint company between Safran Aircraft Engines and GE.

76,800
employees worldwide
27
Number of countries where Safran is located
35
business area families
  • © Safran