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Field Application Engineer - Onboard Telemetry M/F

Published
Job field : Customer services and support Location : Bangalore , India Contract type : Permanent Contract duration : Full-time Required degree : Bachelor's Degree Required experience : More than 3 years Professional status : Professional, Engineer & Manager
Published

Job Description

Job Role :
Pre-Sales Activities:
• Address customer's technical questions or inquiries via hotline (email, phone)
• Provide technical expertise and support during road-shows, workshops, and exhibitions to the Sales team, business partners and end-user customers
• Participate in different seminars, conferences, and meetings for promoting the products
• Keep the Sales team up-to-date about product roadmap validated and provided by the product line
• Support Sales Managers to write and record Customer Visit Reports
• During RFI/RFQ phase, contribute and support Sales and Product Manager to clarify customers' requirement for technical offers
After-Sales Activities:
• Track, record and address customer's technical concerns, questions or inquiries via hotline (email, phone, issues-tracking software tool)
• Prepare and execute Factory and On-Site Acceptance Test (FAT/OSAT)
• Deliver product training at factory or at site to customers and business partners
• Provide technical support at customer site in the frame of a support contract
• Proceed to first level of technical analysis in customer installed application systems, check its technical resolution in working condition
• Provide suggestions to product line on product enhancements and product roadmap for future releases
• Assess & collect customer satisfaction
Additional Activities:
• Ensure availability of up-to-date technical content in the Web portal
• Contribute to identify, clarify any new requirements from customer or business development perspectives and report regularly
• Prepare and distribute application notes
• Monitor competition and report regularly
• Manage the demo equipment inventory
Mandatory Skills :
• First hand experience in electronics and embedded software, as well as system engineering
• Interpersonal skills and good organizational skills
• Adaptiveness and troubleshooting capabilities
• Analyze data and draw conclusions
Desired Skills:
• Work on softwares like Python, C++ or LabVIEW to do analysis
• Presentation skills - Proficient in PowerPoint and Excel
• Prepare Marketing material for demonstration and tradeshows

Complementary Description

Soft Skills :
Strong oral and written communication skills in English. French and German will be added value.

Locate your future workplace

Plot No. 3, Victorian Meadows, Munekolalu Village, Airport Varthur Road, Marathahalli Post 560 037

Bangalore

India

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