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EAME Customer Support Manager F/H

Published
Customer services and support Vélizy-villacoublay , Ile de France , France Permanent Full-time Master Degree More than 5 years English Fluent
Published

Job Description

Looking for a challenging but rewarding new role? Within Customer Support organization, the Customer Support Manager (CSM) is responsible for managing customer satisfaction in agreement with SAFRAN LS objectives for OEM products and services.
In line with Safran LS formalised procedures (PCD), the CSM actively monitors customers to ensure satisfaction is sustained within set targets and when required support the deployment of improvement strategies and communications to recover satisfaction as agreed with Customer Support Director, Customer Services management and Safran Landing Systems product divisions.

Complementary Description

oTo support for Safran Landing Systems airline conferences dedicated to the region and covering all product divisions for Boeing / Airbus / ATR programs
oTo be accountable for early detection of customer climate or business change to ensure proactive and timely strategies are deployed by Safran Landing Systems
oTo Support and promote local project deployment within the teams (QRQC, 5S, One Safran, Innovaion, OPEX , …)

Job Requirements

•Business acumen and commercial awareness across the product divisions
•Cultural awareness across international boundaries
•Problem solving experience
•Strong communications skills, verbal, written and presentations at a senior management level – in English
•A working technical knowledge of Safran Landing Systems products
•The capability to work effectively and collaboratively with internal functions
•The capability to work independently

Specificity of the job

The CSM will visit Europe/Africa/Middle East customers per agreed visit plan.

76,800
employees worldwide
27
Number of countries where Safran is located
35
business area families
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