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Program Manager

Company : Safran Seats Job field : Customer services and support Location : Dubaï , China Contract type : Permanent Contract duration : Full-time Required degree : Bachelor's Degree Required experience : More than 5 years Spoken language(s) : English Bilingual

Job Description

• Develop and maintain relationships with the assigned customer.
• Be the single point of contact for the Airline on all technical and project management issues;
• Manage inventory by conducting regular risk analysis and ensure accurate and on-time replenishment to avoid any shortage;
• Advise Airline of the Spare Parts status where shortages exist;
• Monitor the service level performance and reliability metrics of the Seats;
• Manage, with the support of all internal stakeholders (engineering, field support, front office, supply chain, etc..), in-service issues related to his/her customer
• Manage all relevant defects for the Product on-site, and liaise with Airline regarding those defects;
• Support on-wings troubleshooting / Inspections and participate to Technical review Meetings
• Conduct on-site Product audits, identify new issues and resolve existing issues;
• Be the focal point for EIS support and Gap Issues analysis management;
• Interface with, and provide feedback to, Safran engineering support at the Home Base;
• Send and receive all formal correspondence between the Parties;
• Have responsibility for the delivery of the Services and be the person to whom all questions related thereto can be referred;
• Facilitate communication between Airline, Safran and Maintenance Repair Organization (“MRO”);
• Follow the contract review to organize the operational management of the contractual stock; repair and costs follow-up, invoices, exclusions, and workforce management;
• Optimize the costs to increase the margins during contract realization while maintaining the contractual KPI. Organize quarterly review with Airline to ensure proper follow-up
• Be Located at the Airline facility

Job Requirements

5/8 years of project/program manager or Stock management (preferred in an aerospace environment).

Specificity of the job

when required

employees worldwide
Number of countries where Safran is located
business area families