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Test Cells FSR

Safran Customer services and support Beijing/ 北京 , China Fixed Term contract Full-time Bachelor's Degree More than 3 years

Job Description

Job Description
• Develop and maintain local suppliers and partners network.
• Build an effective communication between all Safran TC, customers, suppliers and partners in order to maintain stakeholders' cohesion and commitment, and enable the projects performance.
• Supporting day-to-day communication between local and distant stakeholders for converging on accurate definition of need, specification, technical interfaces and project dependencies.
• Support actively the Safran Test Cells local supply chain, on site installation, commissioning, and SMS activities
• Anticipate customers need and co-develop a strategy for SMS growth
• Provide input and recommendation on new services development roadmap.
• Launch, manage multi-services actions and track benefits, for assigned customers
• Support in building up the scope proposal, coordinating the quote and rolling out critical SMS contracts
• Roll out the SMS support system for a contract or a program of services (local and distant sites)
• Support in coordinating the development of new multidisciplinary services
• Lead his activities as project (scope, time, resources, cost, integration, communication, risk, quality, purchase)
• Ensure arbitrage and co-decision on technical option in his scope. Give orientation to Senior Management decision
• Achieve budget goals, leadtime and quality for his portfolio of activities under his responsibility. Be accountable for field service performance in China.
• Edit lessons learned, improve practices for the benefit the global SMS team
• Actively participate in a continuous improvement culture providing recommendations and implementing enhancements to current methods and procedures
• Other duties as assigned

Job Requirements

• Demonstrated awareness of international variances in cultural pertaining to global SMS activities
• Proven ability to make sound judgments and decisions and have an understanding of how decisions affect business lines and the organization as a whole.
• Ability to acquire expertise in different field service capabilities
• Ability to survey his customers and co-develop a strategy that can formulate an opportunity for SMS
• Ability to understand customers specific and generic, explicit and non-explicit needs, and support in proposing taylor made solutions
• Able and willing to travel up to 50% of the time both domestically and internationally, as required
• Strong communication skills both verbal and written with a proven ability to be assertive yet approachable delivering a positive customer service experience, even in case of claim or severe dissatisfaction
• Demonstrate accuracy and thoroughness; actively seeks opportunities to improve and promote quality and monitors own work to ensure quality is met
• Self-motivated, driven, organized, detail oriented, able to multi-task, able to prioritize activities
• Self-starter with ability to work under pressure to deliver targets on time
• Ability to locate and establish business relationships with key customer decision makers
• Ability to manage multiple project activities and communicate goals, objectives, lead highly multidisciplinary team, identify and manage external stakeholders
• Ability to work in different cultures with successful outcome
• Ability to build consensus with support teams to provide customers with an excellent service
• Proficient in MS Office programs to include Excel, Word, PowerPoint, and Outlook

• Bachelor's degree in related field required
• 5-8 years of experience required
• Proven experience in Project Management of approximately $2M-$10M of yearly budget
• Able to apply PMI or equivalent methodology
• Proven skill in more than one Test Cells profession
• Fluent in Chinese and English

employees worldwide
Number of countries where Safran is located
business area families
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