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Field Representative

Company : Safran Helicopter Engines Job field : Customer services and support Location : Québec , Canada Contract type : Permanent Contract duration : Full-time Required degree : College/ Technical Diploma/ Associates Degree Required experience : More than 5 years Professional status : Technician Spoken language(s) : English Bilingual French Bilingual

Job Description

The Field Representative (FRep) play a key role in the customer support, on the field. He provides a proactive technical support to the operators of his area (mainly in Alberta and western Ontario) to ensure a continuity in their operation.

•Establishes and maintains open positive communication and proximity assistance with all SafranHE operators in specified region.
•Ensure customers recognize position as the primary interface assisting and providing a technical expertise.
•Report all service events; promotes Safran image and provides market-related information.
•Researches and answers customer technical questions. When necessary, provides on-site technical assistance and guidance to oversee repairs and/or troubleshooting of complex or unusual problems.
•Coordinates events resolution with Engineering, Customer Service, and other personnel to expedite repairs and/or troubleshooting of components or other support issues.
•Integral part of Front Office team supporting the Customer Support Representatives, Customer Support Manager and Senior Management.
•Provides Level 1 and 2 familiarization to support off-site Maintenance instruction.
•Ability to communicate effectively in verbal and written form with internal and external customers, able to compose written documentation and to read and interpret various types of technical documentation.
•Communicates with customers within region and report using corresponding internal tools and CRMs (FLY, NOMAD, etc).
•Reporting of main service difficulties using the CRMs (FLY, NOMAD) will include the results of the customer visits as well as comments on satisfaction experienced by customers.
•Provides market information regarding potential sales opportunities, SBH, spares, etc., including the upcoming need for overhaul of engines and modules.
•Capability to present Safran HE service offers and support on occasional basis commercial discussion with customer.
•Required to perform regular scheduled visits with customers. (To be defined with Manager). Participates in customer visits within region of other Safran HE personnel as necessary.
•“On Call” duty required.

Complementary Description

-A competitive salary
-Group insurance paid by the employer at 100%, including medical/dental/vision insurance
-Collective RRSP and DPSP with an employer contribution of 6%
-Bonus program
-Physical activity program - Reimbursement $300/year
-Bank of hours
-Flexible schedule
-Sick/family days
-Continuing training

Note: In order to fill the position within an acceptable time frame, candidates who are not Canadian citizens will only be considered if they already hold a valid Canadian work permit.

Job Requirements

- Problem solving
- Good communication
- Attention to details
- Products and services knowledge
- Collaboration

Specificity of the job

•Travel required – 75%, including international travel.
•Knowledge Aviation Regulations and application.
•Aircraft Maintenance Engineer (AME) or equivalent with 5 to 10 years of related experience and/or training;
•Knowedge on Levels1 and 2 maintenance on engines
•Helicopters OEMS and SafranHE engine experience required.
•Microsoft Office: Outlook, Word, Excel, PowerPoint.

Locate your future workplace

11800, Rue Helen-Bristol, Mirabel, QC J7N 0T4



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