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Wheels & Brakes Regional Support Engineer

Published
Company : Safran Landing Systems Job field : Customer services and support Location : Ontario , Ontario , Canada Contract type : Permanent Contract duration : Full-time Required degree : College/ Technical Diploma/ Associates Degree Required experience : More than 5 years Professional status : Professional, Engineer & Manager
Published

Job Description

Technical Assistance for airlines/operators/MRO's for all Safran Landing System products. (Wheel/Brakes, Landing Gear, Systems Equipment)

Complementary Description

Be able to utilize SAFRAN LS, CMM, PDM and Tech Pubs for technical reference.
• Primary duties, take lead on all Wheel/Brake technical and claim actions for the Americas region as they are received through the Customer Support Ctr.
• Routinely interface across applicable Airlines/MRO repair shops and/or affiliated engineering departments for Wheels/Brakes.
• Provide routine regional interface with the Wheel/Brake Product Engineering team to manage technical queries and interface directly with airlines and/or Wheel/Brake MRO Shops.
• Use SAFRAN LS ConeCT database to track and report on customer queries. Process updates within the platform.
• Provide key regional interface with Wheel/Brake Repair & Services sites to develop in-service technical database for Product Support Engineering, and drive CMM improvements and maintenance recommendations
• Develop and monitor unscheduled removal database with SAFRAN Wheel/Brake network and major Airlines/MRO's
• Accompany Product Support Engineering team during Airlines/Shop visits
• When not working active Wheel/Brake cases provide technical support for Landing Gear and/or System Equipment cases received into the Region Customer Support Ctr.
• Work actively across departments to support any action to contribute to on-time delivery performance with the Airlines/MRO's, in case of shortages
• Maintain wheel/brake monthly dashboard covering region activity
• Provide routine AOG Technical Services during in and out

Job Requirements

• Work actively across departments to support any action to contribute to on-time delivery performance with the Airlines/MRO's, in case of shortages
• Maintain wheel/brake monthly dashboard covering region activity
• Provide routine AOG Technical Services during in and out of hour periods as defined by the Customer Support Ctr Manager.
• Support the regional CSM on MOP's, reports and any other special requirements as deemed necessary + support regional CSMs (Customer Support Managers) with KPI's, reports and any other requirements as required.
• Support Commercial team customer queries – ie parts search, interchangeability Work on an AOG/Late shift rotational basis to cover weekends and holidays to support customers and the Commercial CSC team. Shift Schedule: Mon – Thur 9 am to 5 pm, Fri 9 am - 2 pm and 2 pm – 7 pm.
• Hybrid working schedule with a combination of WFM/office
• Proficiency in MS Word, Excel, PowerPoint,
- ConeCT (CRM Tool)
- Technical Publication documents.
- Excellent verbal and written English communication
skills
- Technical degree or Master's degree. (Engineering/Aerospace specialty preferred)
- Applicants must have 5-8 years aircraft related experience

Feeling hesitant because you don't meet all of the job requirements? Don't be! Safran Landing Systems (SafranLS) is committed to creating an inclusive, diverse and equitable team and encourages all applicants to apply. If you love a challenge and want to work in an exciting, high-tech environment, we want to hear from you.
We see diversity as a means to leverage creativity, collective performance and innovation. We welcome applications from individuals regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. SafranLS is committed to a positive, supportive, and inclusive environment with continual learning opportunities and a focus on well-being in the workplace.SafranLS offers accommodations for people with disabilities in all parts of the hiring process and will work with applicants to meet accommodation needs that are made known to SafranLS in advance.
At SafranLS, a passion for Aerospace can mean a limitless career, land your next position with us! While we thank all applicants, only those being considered for an interview will be contacted.The above statements reflect the general items considered necessary to describe principal functions of the position and shall not be construed as a detailed description of all the work requirements that may be inherent in the position. Other duties may be assigned as per management instruction. All applicants must meet the following requirements:Min.age of 18 years.

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