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Customer Support – Product Support Engineer/Field Service Representative

Published
Safran Landing Systems Customer services and support Ontario , Ontario , Canada Permanent Full-time College/ Technical Diploma/ Associates Degree More than 3 years
Published

Job Description

Safran Landing Systems in Ajax has an exciting position for a Product Support Engineer/Field Service Representative within Customer Support.
In this role you will report to the Product Support Engineering Manager with a dotted line to the PRM, Manager Airworthiness Compliance & FSR within the Customer Support department. This is a key role in supporting the customers (internally and externally), and the associated activities to improve the flexibility of Safran landing Systems

Complementary Description

Other roles include but are not limited to:
• Represents Safran Landing Systems(SLS) at customer locations providing a suite of technical support services that assists customers with delivery and operation
• Perform re-work on the Customer Final Assembly Line(FAL) for reported snags, removal/replacement of components, travelled work, vendor assist and retrofits
• Be available to work overtime, weekend and holidays to support the customer planning if required
• Provide technical assistance in the field at the Operator/airlines or other FAL locations.
• Available to travel at short notice and be prepared to be in the field for periods of up to several weeks
• 24/7 support for the FAL on a rotational basis
• Liaise with SLS Engineering & incident management to resolve technical issues
• Liaise with SLS Programs for planning of work instructions, spares and tools
• Technical Publications compilation/review – CMM/SB/SIL

Job Requirements

• Licensed AME strongly preferred or equivalent
• Requires 3-5 years of experience in aircraft maintenance. Ability to read and understand drawings, manuals, and other technical documentation
• Detailed knowledge of landing gear systems and equipment
• Ability to self-inspect work utilizing strong attention to detail
• Strong interpersonal skills and ability to work well in a team environment. Ability to adapt to continuously changing work conditions and ensuring safe work practices

Locate your future workplace

574 Monarch Avenue Ajax L1S 2G8

Ontario

Ontario Canada

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76,800
employees worldwide
27
Number of countries where Safran is located
35
business area families
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