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Product Support Engineer

Industrial Engineering Bankstown Airport Nsw , New South Wales , Australia Permanent Full-time Certificate / Diploma / Advanced Diploma More than 3 years

Job Description

We are currently seeking a suitably experienced and qualified Product Support Engineer with a demonstrated background and understanding of gas turbine engines. The Product Support Engineer is responsible for the engineering and associated documentation support of gas turbine engines and aircraft components maintained by Safran Helicopter Engines (HE) Australia.

Duties and Responsibilities
• Provide technical assistance for the resolution of technical issues detected either in the repair process, on parts, tooling, processes and/or documentation when occurring within SAFRAN HE Australia operational activities.
• Propose solutions to the OEMs wherever possible when technical issues are required to be reported to the OEM for decisions.
• Participate in the scope of work, disassembly review and Job reviews to ensure minimum work scope required to fulfil the reason for return is accomplished at the lowest cost to both customer and company.
• Manage the Workshop Queries (WSQs), Repair Centre Request to Management (RCRM), Deviation/Deterioration Report (DDRs), etc.
• Finalise and validate workshop technical reports in conjunction with Detail Inspection and the Customer Support Department (CSD).
• Ensure feedback to CSD or directly to the Customer (during on-site visits) to answer to their technical enquiries on products repaired by SAFRAN HE Australia.
• Report and assist the Quality team, on any quality issues effecting product output.
• Coach and mentor operational personnel to improve overall knowledge.
• Ensure return of experience (REX) data is compiled and forwarded to corporate as requested.

Job Requirements

• An Engineering or mechanical / technical trade qualification or equivalent relevant experience in a similar field.
• Additional training as well as experience acquired on gas turbine engines.
• Demonstrated hands on experience with Safran HE product.
• Extensive knowledge of Safran HE product publications.
• Extensive experience on Safran HE product in one or more of the following domains: - part inspection including metrology; evaluation specialist; method technician/engineer; Industrial technician/engineer; repair technician/engineer; or suitable equivalent.
Can demonstrate:
• Proven ability to solve practical problems through root cause analysis
• Demonstrated ability to interpret a variety of instructions in written, oral, diagram, or scheduled form
• Flexible attitude with a focus on flight safety and operating cost reduction
• A commitment to on-going maintenance of professional standards and development
• Decisive and self-starting attitude, with energy and motivation to be effective in a demanding environment; &
• A commitment to being part of a team-orientated organisation, seeking continuous improvement in an open manner and constantly challenging environment
• Strong customer focus
• Excellent interpersonal skills
• Project management skills
• Positive and proactive outlook looking to provide effective and efficient support to the engine lines

How to Apply
Candidates must currently have the legal right to work in Australia to be eligible to apply for this position.

Please note all final applicants for this position will be asked to complete a national police check and each application will be considered on its merits.

All applications should include a covering letter and up to date CV and be submitted to the attention of Human Resources quoting reference number PSE0222

To submit your application on our website it is best to use Chrome, Firefox or Edge on a desktop. If you have any issues submitting your application please contact Tara on 02 9796 6600.

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Safran is an international high-technology group, operating in the aviation (propulsion, equipment and interiors), defense and space markets. Its core purpose is to contribute to a safer, more sustainable world, where air transport is more environmentally friendly, comfortable and accessible. Safran has a global presence, with 76,800 employees and sales of 15,3 billion euros in 2021 and holds, alone or in partnership, world or regional leadership positions in its core markets. Safran undertakes research and development programs to maintain the environmental priorities of its R&T and innovation roadmap.

Safran was ranked as the world's third best employer in its sector by Forbes magazine in 2021.

Safran Helicopter Engines is the world's leading manufacturer of helicopter engines, with more than 75,000 produced since being founded. It offers the widest range of helicopter turboshafts in the world and has more than 2,500 customers in 155 countries.

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