Corporate Service Engineer

2019-11-26T03:35:04.46

Key information

Customer services and support
Program / Customer Relations
Singapore, SINGAPORE
Regular Full time, Full-time
Bachelor's Degree
More than 3 years
2019-79604

Job description

  • • A corporate function that is part of the Headquarters in France (D2S/T Organisation) in ensuring the quality of the technical support provided to operators/customers worldwide
  • • Provide technical support to Front Offices (FO) and operators/customers which encompasses (but not limited to) the following activities:
o Formulate customized troubleshooting plan
o Provide technical solutions to difficulties faced by operators/customers/Front Offices
o Perform visits to prominent operators/customers for technical reviews
o Analyse and issue Technical Agreements to keep engines in service
o Analyse downloaded engine data and parameters as required
o Involve in contracts and program management review between Corporate and FO
o Exhibit SAFRAN Helicopter Engines (HE) products and services during Symposiums and Customer Councils
  • • Ensure product safety, reliability and improvement through the following activities:
o Lead investigations for in-service events
o Gather and analyse return of experience from the field and conduct investigations as required
o Review Health Monitoring Data for operators/customers under contract
o Perform ad-hoc customer visits to as part of crisis management
  • • Support the SAFRAN HE business requirements:
o Participate in cost optimization project (CTO+)
o Participate in digitalisation projects

Job requirements

  • • Degree in Aerospace/Mechanical Engineering or equivalent
  • • 3-5 years' experience in MRO or technical support and customer facing roles
  • • Good working knowledge in Gas Turbine Engines and Helicopter Systems
  • • Ability to work in a multi-project and cultural environment
  • • Excellent interpersonal and communication skills (both written and oral)
  • • Demonstrated ability to work in a highly dynamic environment
  • • Demonstrated ability to work well in a team setting and independently
  • • Confident to present in front of an audience or customers
  • • Good working knowledge in MS Office applications

Company information

Safran Helicopter Engines

Safran is an international high-technology group, operating in the aircraft propulsion and equipment, space and defense markets. Safran has a global presence, with more than 91,000 employees. Working alone or in partnership, Safran holds world or European leadership positions in its core markets. Safran pursues a continuous strategy of differentiation through innovation and undertakes extensive ongoing research and development programs.

Safran is ranked among the Top 100 Global Innovators by Thomson Reuters and is featured on the "Happy at work" rankings. The Group places fourth on the Universum ranking for the favorite companies of newly-qualified engineers in France.

Safran Helicopter Engines is the world's leading manufacturer of helicopter engines, with more than 72,000 produced since being founded. It offers the widest range of helicopter turboshafts in the world and has more than 2,500 customers in 155 countries.

Hit enter to search or ESC to close