PSE Lead


Key information

Customer services and support
Program / Customer Relations
Professional, Engineer & Manager
Pitstone, bucks, England, UK
Regular Full time, Full-time

Job description

Represent the aftermarket function both internally and externally on multiple programmes.

Lead technical investigations and work-packages consisting of multiple disciplined team members in support of internal and external customers.

Provide external customer technical communications and champion the customer internally.

Produce internal reporting including aftermarket reviews to the senior leadership.

Responsabilities :
Manage the work-packages of a multi-disciplined team as per PROMPT process under the supervision of the program
Adherence to program NRC/RC for aftermarket business plans
Deliver In-service Readiness packages
Analysis of in-service and test data to identify source of equipment problems. Identify trends and lead corrective action programs on company products
Evaluate the aftermarket impact of proposed engineering changes,
Maintain customer and end-user communications both verbally and written
Ensure the total support of internal and external customers, by answering customer queries, leading in-service programs, and in-service data analysis
Instigate changes to internal and external product documentation and publications
Technically represent Labinal Power Systems in front of customers and suppliers.
Provide support for technical documentation, field service team and ILS function tasks
Plan in-service retrofits and recalls including costs

Job requirements

Technical (aerospace) / products knowledge
Customer oriented mindset
English, TOEIC (600)
Technical documentation creation know how
Knowledge and capability to enforce airworthiness regulations applicable to its activities
Know how to create, propose and ease the selection between many technical solutions
Project and planning management
Coordination, teamwork and communication skills
Leadership, able to influence and take decisions

Complementary description

1-Accountable for in-service event resolution and products' improvement

  • •Lead new damage or event expertizes
  • •Answer/support questions from customers (operators or repair stations)
  • •Lead return of experience activities as well as reliability analysis of in-service products (NCR, field service reports, repair shop reports...) : follow-up in-service events, risks and root cause analysis, synthesis and communication of return of experience to program team, follow-up of dashboards and KPI's (Reliability, Dispatch, testability, TTGF,…) against the contractual commitments.
  • •Lead in-service resolution process from identification of problems, definition of containment/mitigation, definition of needs for repair solutions and retrofits until their application.
  • •Participate to creation of improvement plans of maintenance operations in order to reduce maintenance costs and TAT
  • •Define and approve in-service products' configurations and their different versions
  • •Accountable for the airworthiness of the configurations

2-Lead the creation of means of support during in-service

  • -Make sure tech pubs are created (CMM, SIL, SB, ECR), including definition changes and repair shop change requests (Internal or Customers).
  • -Maintenance tooling, in line or in shop, design and approval.
  • -Spares : make sure of definitions, readiness and approval of technical catalogues and kits.
  • -Training : make sure course material for use of the products are made available.

Specificity of the job

As required

Company information

Safran Electrical & Power

Safran is an international high-technology group, operating in the aircraft propulsion and equipment, space and defense markets. Safran has a global presence, with more than 92,000 employees and sales of 21 billion euros in 2018. Working alone or in partnership, Safran holds world or European leadership positions in its core markets. Safran undertakes Research & Development programs to meet fast-changing market requirements, with total R&D expenditures of around 1.5 billion euros in 2018.

Safran is ranked among the Top 100 Global Innovators by Thomson Reuters and is featured on the "Happy at work" rankings. The Group places fourth on the Universum ranking for the favorite companies of newly-qualified engineers in France.

Safran Electrical & Power is one of the world's leaders in aircraft electrical systems. The company is a key player in the equipment electrification of electric and hybrid propulsion sector. It has 12,400 employees across 12 different countries.

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