Customer Service Manager (m/f/d)


Key information

Customer services and support
Program / Customer Relations
Employees / Staff
22453 hamburg, GERMANY
Regular Full time, Full-time
Bachelor's Degree
More than 3 years

Job description

As Customer Service Manager (CSM), and part of a Front Office team you are the interface between our customers and our company, to ensure helicopter operators end users satisfaction and develop their loyalty.
The Front Office ensures the link between, operators and SAFRAN Helicopter Engines repair centers, maintenance centers, distributors, partners and subcontractors. As CSM you pilot the mid- long term commercial strategy of your international clients portfolio / area in compliance with the commercial strategy by segment. You make sure that you are using commercial business competencies, to increase our business and our market share.
Building interest in the introduction of new products and services is another important factor of the CSM role. Your tasks are the developing and increasing of sales with your accounts in your region of activities through service contracts signature and management.

Complementary description


  • - Analyzing the portfolio market, identifying key players and key factors of success to penetrate with our various service offers
  • - Assessing the customer expectations, propose offers and negotiate contracts
  • - Promoting and selling our products and services by providing added value to the customers
  • - Managing the fulfillment of respectively agreed commitments
  • - Managing sales activities to meet the Safran Group economic targets
  • - Preparing and leading customer visits with internal stakeholders and carrying out the reporting to our internal actors and corporate teams
  • - Monitoring KPI's for our internal and external customers to deliver excellence in services
  • - Drawing up and managing support sales budget

Job requirements


  • - Experience in Customer Support is mandatory
  • - Experience of complex contract structures
  • - Experience in Business Development is an additional key competence
  • - Experience in Aeronautics is desirable
  • - Degree in business administration, engineering or other related fields
  • - Strong customer orientation and negotiation skills, target orientation, consistent and persistent approach, strategic competence
  • - Project management experience is a plus
  • - Works well in a team and also independently
  • - Fluency in the German and English language required, French language skills are beneficial
  • - IT literate (MS Outlook, Word, Excel, PowerPoint)
  • - Willingness to travel (30-40 %)

Are you interested? Please send us your curriculum vitae informing us about your earliest possible start date and your salary requirements. Start your future with us today!
We are looking forward to welcome you / we are looking forward to receive your application.
In case of any question, please do not hesitate to contact us.

Company information

Safran Helicopter Engines

Safran is an international high-technology group, operating in the aviation (propulsion, equipment and interiors), defense and space markets. Its core purpose is to contribute to a safer, more sustainable world, where air transport is more environmentally friendly, comfortable and accessible. Safran has a global presence, with 84,000 employees and holds, alone or in partnership, world or European leadership positions in its core markets. Safran undertakes research and development programs to maintain the environmental priorities of its R&T and Innovation roadmap.

Safran is featured on the "Happy at work" rankings. The Group places fourth on the Capital ranking for best employers in France.

Safran Helicopter Engines is the world's leading manufacturer of helicopter engines, with more than 75,000 produced since being founded. It offers the widest range of helicopter turboshafts in the world and has more than 2,500 customers in 155 countries.

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