VP Commercial Business and Customer Support


Key information

General managers
Program / Customer Relations
Professional, Engineer & Manager
Grand prairie , Texas, UNITED STATES
Regular Full time, Full-time
Bachelor's Degree
More than 5 years

Job description

Vice President Commercial Business and Customer Support, is responsible for the overall productivity and effectiveness of the Customer Support and Business Development organization for Safran Helicopter Engines, USA. The executive fosters close working relationships with internal and external stakeholders to ensure the customer support and business development organization's efficient operation and success.

Essential Duties and Responsibilities:

  • • Implements and drives strategic planning, sales, revenue forecasting, marketing and budgeting processes; establishes high levels of quality, accuracy, and process consistency in planning, forecasting, and budgeting approaches
  • • Develop and execute a sales strategy to achieve sales and margin budgets, as established by Business and management team;
  • • Develop and maintain relationships with key customers at multiple levels; Provides knowledge and experience-based leadership to the business (particularly customer support team, operations, and finance) to guide effective decision-making and continuous improvement. Partners in the development of the annual revenue plan. Prepares forecasts, including significant input into strategic planning and the direction of the business. Reports and tracks performance against plan for all aspects of the customer support and business development group across a variety of key performance metrics. Implements metrics to generate data and tracking for decision making. Interacts regularly with executive leadership, balancing a drive for accountability to plans/program and the maintenance of effective business relationships. Oversee the collaboration with business development team to increase the effectiveness of customer/segment specific initiatives. Make recommendations to Executive leadership on approaches to increase revenue.

Scope and Accountability:

  • • Manages subordinate supervisors who supervise employees in all Units of Operations. Is responsible for the overall direction, coordination, and evaluation of these units. Develops funding for the departments that encompass Operations from an annually administered budget from President/CEO.
  • • Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
  • • Employee holds confidential and sensitive information that could lead to damage to reputation and/or competitive posture and could pose a high risk of major damage to the organization if an error was to occur.

Job requirements

Required Competencies; Education / Knowledge / Skills and Abilities:

  • • 10+ year of progressive experience in a business development, customer support, or sales role within the aerospace industry preferably in the helicopter industry and 5+ years in aviation operating experience;
  • • Bachelor's degree in Engineering, Business Management, Finance or relevant field
  • • Possess a keen understanding of the entire business development/customer support value chain; from lead identification to closure/cash. Proven track record of successful and documented business growth.
  • • Strong interpersonal and team building skills; ability to work with a diverse team and influence/drive change across functional and business boundaries.
  • • Experience working in a multinational environment
  • • Collaborative leadership style with a "one company" mindset.
  • • Excellent communication with interpersonal and analytical skills.
  • • Self-starter with unquestionable integrity

Company information

Safran Helicopter Engines

Safran is an international high-technology group, operating in the aviation (propulsion, equipment and interiors), defense and space markets. Its core purpose is to contribute to a safer, more sustainable world, where air transport is more environmentally friendly, comfortable and accessible. Safran has a global presence, with 84,000 employees and holds, alone or in partnership, world or European leadership positions in its core markets. Safran undertakes research and development programs to maintain the environmental priorities of its R&T and Innovation roadmap.

Safran is featured on the "Happy at work" rankings. The Group places fourth on the Capital ranking for best employers in France.

Safran Helicopter Engines is the world's leading manufacturer of helicopter engines, with more than 75,000 produced since being founded. It offers the widest range of helicopter turboshafts in the world and has more than 2,500 customers in 155 countries.

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