Customer Account Manager


Key information

Customer services and support
Program / Customer Relations
Professional, Engineer & Manager
Grand prairie, Texas, UNITED STATES
Regular Full time, Full-time
Bachelor's Degree
More than 3 years

Job description

To provide effective support to the Company's key accounts. To continually strive to improve service excellence by pro-actively developing relationships and delivering a professional service.

Complementary description

Essential Functions/Responsibilities

 To develop relationships and a pro-active approach with customers, understanding their requirements.
 To provide a single point of contact for key accounts and escalate any issues as appropriate.
 Offer support for operational changes, feedback the impact of change to management.
 Ensure that service to the customer is of the highest standard and quality at all times.
 Support all day to day material requests, from the point of Quote to Sale and remittance.
 Manage and report on all contract performance data.
 Contract material demands and action appropriate responses to maintain and improve contract performance including pre-emptive material sourcing and monitoring of stock with support from the relevant product and support teams
 Review and monitor repair work sent to the customer.
 Oversee customer consignment contracts with support from relevant product manager.


 Flexible
 An excellent communicator
 Professional
 Ambitious / Driven
 Conscientious
 Works effectively as ‘part of the Company team', communicates positively at all levels both internally and externally.
 Has excellent interpersonal, communication, organizational, and time management skills
 Has a professional and flexible approach
 Ability to effectively problem solve and use initiative

Job requirements

Preferred Experience

 Three years' customer support experience.
 Three years' experience in the aviation industry

Additional Eligibility Requirements
 Ability to develop, manage, and maintain customer accounts
 Computer literate

Specificity of the job

Travel is primarily local during the business day, although some out-of-area and overnight travel may be expected.

Company information

Safran Aircraft Engines

Safran is an international high-technology group, operating in the aircraft propulsion and equipment, space and defense markets. Safran has a global presence, with more than 92,000 employees and sales of 21 billion euros in 2018. Working alone or in partnership, Safran holds world or European leadership positions in its core markets. Safran undertakes Research & Development programs to meet fast-changing market requirements, with total R&D expenditures of around 1.5 billion euros in 2018.

Safran is ranked among the Top 100 Global Innovators by Thomson Reuters and is featured on the "Happy at work" rankings. The Group places fourth on the Universum ranking for the favorite companies of newly-qualified engineers in France.

Safran Aircraft Engines designs, develops, manufactures and markets, either on its own or in collaboration with partners, engines for commercial and military aircraft, to the best levels of performance, reliability and environmental friendliness. Through CFM International (a 50:50 JV between Safran Aicraft Engines and GE), the company is also the world leader in short- and medium-haul aircraft propulsion systems.

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