Apprentice - Customer Support Engineer
Apprenticeship, Full-time, 4 years
Working at Safran means being part of something bigger. An enterprise that is shaping our future, a community of people who are passionate about their professions. An environment where we share the same values and goals to meet tomorrow's technological, environmental and social challenges.
Our Customer Support department at Safran Landing Systems in Gloucester is offering a challenging and exciting opportunity of the Apprenticeship programme to become a Customer Support apprentice.
At Safran Landing systems we have a variety of customers with different requirements and expectations of our customer support team.
Main responsibilities through your apprenticeship will be to:
- • Provide product knowledge and support to both internal and external customers.
- • Investigate and solve in service issues with airlines and operators
- • Produce, review and update technical documentation to support air framers for a variety of products
- • Forecast spares demand using statistical analysis working with other team members to integrate market intelligence into the forecast
- • Complete in depth data analysis to identify areas of concern and propose recommendations for improvement to avoid excessive and shortages of products.
All of the above will enable you to develop an excellent foundation in Engineering.
Your knowledge and skills will be utilised to assist our continuous improvement programme to ensure that our customers are supported through the life cycle of products.
You will have a keen interest in science and engineering and be able to demonstrate a methodical and thorough approach to work.
We are looking for motivated, hard-working individuals with excellent planning and organisational skills. The role of apprentice will require you to be a confident communicator with strong interpersonal skills and excellent problem solving abilities. The ability to effectively work as part of a team and on your own will be the key to your success.
Successful candidates will need to have achieved, or expect to achieve at least 5 GCSE's at grade C or above to include Maths, English, Science and a technology.
Your apprenticeship will follow a structured Level 3 Engineering Technical support diploma.
Year 1: You will spend time at a private local engineering training provider where the relevant qualification units will be delivered and assessed.
This qualification will provide you with practical skills in various manufacturing processes (CNC programming, Milling, Turning and Lathes) and theory including Mathematics, and engineering science.
Year 2-4: Will be delivered and assessed within Safran where you will be required to achieve a Level 3 Diploma.
To support individual Development Plans, all apprentices will spend allocated time to work in different departments according to each training needs.
Specificity of the job
Safran is an international high-technology group, operating in the aircraft propulsion and equipment, space and defense markets. Safran has a global presence, with more than 92,000 employees and sales of 21 billion euros in 2018. Working alone or in partnership, Safran holds world or European leadership positions in its core markets. Safran undertakes Research & Development programs to meet fast-changing market requirements, with total R&D expenditures of around 1.5 billion euros in 2018.
Safran is ranked among the Top 100 Global Innovators by Thomson Reuters and is featured on the "Happy at work" rankings. The Group places fourth on the Universum ranking for the favorite companies of newly-qualified engineers in France.
Safran Landing Systems is the world leader of aircraft landing and braking systems. The company has partnerships with 30 airframers in civil, regional, commercial and military transport, and supports 27,000 aircraft that operate around 70,000 landings daily.
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