Program Support and Services Manager


Key information

Customer services and support
Program / Customer Relations
Professional, Engineer & Manager
Garden grove, California, UNITED STATES
Regular Full time, Full-time
Bachelor's Degree
More than 8 years

Job description

The Program Support and Services Manager is responsible for the overall customer satisfaction and financial performance of one or more programs. The Program Support and Services Manager takes the initiative, arbitrate, and drive the success of the programs. This role will also serve as the customer point of contact for aftermarket support.

  • • Ensure contractual requirements and company goals are met in all areas; including customer satisfaction, on time delivery, quality, and closure of technical issues
  • • Assess program strengths and identify areas for improvement
  • • Drive, formulate, organize, and monitor improvement Plans to Closure
  • • Develop and manage budget for the program, guarantee the profitability of the program through daily pricing activities, catalogue issuance, and negotiate when necessary changes to improve financial performance
  • • Define, establish and implement the product & services activities roadmap, in relation with the program objectives.
  • • Oversee entry into service plans for new products or new major customer contracts.
  • • Deliver on performance KPIs, and ensure the highest efficiency of the program support teams in their daily work.
  • • Organize and conduct internal and external PRM (Program Review Meetings)
  • • Capture and communicate lessons learned and ensure previous lessons learned are incorporated into program planning and control
  • • Responsible for managing and controlling risks & opportunities and ensure all major risks & opportunities have assigned owners, mitigation/capture plans, and drive risk/opportunity plan execution
  • • Perform all other duties as assigned

Job requirements

Education: Bachelor's degree required
Experience: Typically requires 7 years of project manager or project engineer experience in a commercial aerospace environment required.
Computer Skills:

  • • Proficient with MS Project
  • • Basic knowledge Microsoft Office (Word, Excel, PowerPoint)
Other Skills:
  • • Basic Knowledge of program management methodologies and proven ability to manage complex projects
  • • Excellent communication skills, both verbal and written.
  • • Ability to build and maintain effective relationships, leadership skills, organizational skills, ability to analyze & summarize information, financial acumen
  • • Demonstrated ability to handle multiple projects and assignments with attention to detail
  • • Strong problem solving and organization skills

Additional Preferred Skills: (not required)

  • • Experience in Product Support and Aftermarket Services
  • • Degree in engineering
  • • Project Management certification (PMI, PMP, etc.)
  • • Experience with LEAN principles and continuous improvement

Specificity of the job

Business travel up to 25% likely.

EEO Statement:
It is the policy of Safran to provide equal employment opportunity to all individuals regardless of their race, color, religion, sex, sexual preference, gender identity, pregnancy, age, national origin, disability, military or veteran status, citizenship status, genetics, or any other characteristic protected by applicable federal, state, and local laws.

Company information

Safran Cabin

Safran is an international high-technology group, operating in the aviation (propulsion, equipment and interiors), defense and space markets. Its core purpose is to contribute to a safer, more sustainable world, where air transport is more environmentally friendly, comfortable and accessible. Safran has a global presence, with 79,000 employees and sales of 16.5 billion euros in 2020 and holds, alone or in partnership, world or regional leadership positions in its core markets. Safran undertakes research and development programs to maintain the environmental priorities of its R&T and Innovation roadmap.

Safran ranks first in Forbes's 2020 list of the World's Best Employers for its sector.

Safran Cabin is a world leader in fully integrated Cabin Interiors, Catering Systems and Cargo Equipment.

Hit enter to search or ESC to close