Chargé d'Affaires H/F

2020-03-04T16:12:52.627

Key information

Programs
Program / Customer Relations
Professional, Engineer & Manager
Casablanca, MORROCO
Regular Full time, Full-time
Master Degree
More than 5 years
English Fluent, French Fluent, Arabic Fluent
2017-55368

Job description

Rattaché au Directeur Programme et Gestion des Contrats, Dans l'entité Programme et gestion des contrats, le chargé d'affaires assure la communication avec le client pendant l'exécution de la commande client.

Complementary description

Assure l'interface entre les différentes entités de SMES et le client.
Coordonne la réalisation des prestations.
Assure la satisfaction client en préservant les intérêts économiques de SMES.
Assure l'application des clauses du contrat avec les clients.
Participe au recouvrement des factures échues auprès des clients.
Informe les Responsables des entités internes concernées des difficultés rencontrées par les clients et faire mis en œuvre les solutions appropriées.
S'assure du suivi des plaintes client, de la qualité des réponses fournies et des solutions apportées.
Propose des solutions pour éviter les dépassements du TAT contractuel
Fait un bilan à la fin de chaque shop visit.

Job requirements

De formation Ingénieur, option gestion de la Production ou Mécanique.
Expérience de 5 ans.

Company information

Safran Aircraft Engines

Safran is an international high-technology group, operating in the aircraft propulsion and equipment, space and defense markets. Safran has a global presence, with more than 92,000 employees and sales of 21 billion euros in 2018. Working alone or in partnership, Safran holds world or European leadership positions in its core markets. Safran undertakes Research & Development programs to meet fast-changing market requirements, with total R&D expenditures of around 1.5 billion euros in 2018.

Safran is ranked among the Top 100 Global Innovators by Thomson Reuters and is featured on the "Happy at work" rankings. The Group places fourth on the Universum ranking for the favorite companies of newly-qualified engineers in France.


Safran Aircraft Engines designs, develops, manufactures and markets, either on its own or in collaboration with partners, engines for commercial and military aircraft, to the best levels of performance, reliability and environmental friendliness. Through CFM International (a 50:50 JV between Safran Aicraft Engines and GE), the company is also the world leader in short- and medium-haul aircraft propulsion systems.

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