Service Manager


Key information

Manufacture / assembly and repair
Employees / Staff
Carson , California, UNITED STATES
Regular Full time, Full-time
Bachelor's Degree
More than 5 years

Job description

Establish customer relationships for development of market support structure regarded to install base of MT and all variations of its product range
Build market strategies to increase share of Maintenance / Overhaul / Repair business with existing and perspective customers
Manage and follow-up customer requests from inquiry through to delivery of service or equipment.
Actively participate in product development & brainstorming activities focused on product improvements & troubleshooting
Organize and conduct presentations, installations, trainings and/or retrofit activities of company products to current customers installed base
Writes customer visit reports for both internal and external use, follows up with all parties for necessary actions and feeds back critical impacts to the business and its products.
Establishes, advances and develops sufficient in-house R&O capability to support market needs and opportunities in efficient and professional manner
Establishes training schedules, conducts and promotes R&O employee training activities on MT product
Establishes & maintains service parts inventory in line customer expectations and agreements, and in line with Planning, Production & Management
Maintains a warranty schedule for all installed base products
Supports basic repair / overhaul / installation work activity on installed base product, both in house and at customer/supplier facility.
Provides fair & professional leadership to the department's personnel in attaining organization goals.
Plans, reviews and maintains department's budget, while continuously driving for maximum profitability
Reviews product cost, quality and workmanship on a continuous basis
Others, as required

Complementary description

Thorough knowledge of railway interiors market & industry developments including specific customer familiarity and personal contacts
Open-mindedness and respect to other cultures and beliefs
Advanced ability to learn, understand and analyze customer technical & commercial requirements
Advanced technical skills to learn and understand product specificities and features
Excellent customer service and communication skills
Advanced skills in MSWord, Excel, PowerPoint and MRP systems,
Experience and ability to close business transactions
Ability to generate clear, high level, effective, written business communication
Basics knowledge of materials planning systems (MRP/ERP) requirements and order generation process logic
Strong administrative and organizational skills.
Effective interpersonal and team building skills.
Ability to write reports, business correspondence, and procedure manuals.
Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
Ability to plan and to set priorities, and professionally manage relationships and activities with in-house personnel
Is a team player and to be able to encourage team values to personnel. High quality and customer-orientation in all actions.
Ability to articulate verbally and in writing, a variety of complex, technical and programmatic issues.

Job requirements

Minimum of five years of Service / Repair Business experience in the Railway industry and/or an equivalent combination of education and experience in the field of Engineering / Technical Support.
Minimum of three years' experience within a manufacturing environment required.
Minimum of three years' in Employee Management and Team Building experience.
B.S. or B.A. degree in a related field is a plus
Physical Requirements:
a. Ability to lift about 55 pounds
b. Ability to walk throughout the facility
c. Ability to intermittently use hands, tools and power tools to handle objects and/or product
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job the employee is occasionally exposed to moving mechanical parts.
The noise level in the environment is moderate.
While performing the duties of this job the employee is frequently required to stand; walk and talk or hear. The employee is occasionally required to sit; reach with hands and arms and stoop, kneel, crouch, or crawl. The vision requirements include: ability to adjust focus, depth perception, peripheral vision, distance vision and close vision.

Company information

Safran Cabin

Safran is an international high-technology group, operating in the aviation (propulsion, equipment and interiors), defense and space markets. Its core purpose is to contribute to a safer, more sustainable world, where air transport is more environmentally friendly, comfortable and accessible. Safran has a global presence, with 79,000 employees and sales of 16.5 billion euros in 2020 and holds, alone or in partnership, world or regional leadership positions in its core markets. Safran undertakes research and development programs to maintain the environmental priorities of its R&T and Innovation roadmap.

Safran ranks first in Forbes's 2020 list of the World's Best Employers for its sector.

Safran Cabin is a world leader in fully integrated Cabin Interiors, Catering Systems and Cargo Equipment.

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