Safran Test Cells - Field Service Representative in China


Key information

Customer services and support
Program / Customer Relations
Shanghai/上海, CHINA
Regular Full time, Full-time
Bachelor's Degree
More than 5 years
Chinese Bilingual, English Fluent

Job description

Essential Duties and Responsibilities:

  • • Develop and maintain strong and long term relationships with customers
  • • Develop and maintain local suppliers and partners network.
  • • Build an effective communication between all Safran TC, customers, suppliers and partners in order to maintain stakeholders' cohesion and commitment, and enable the projects performance.
  • • Supporting day-to-day communication between local and distant stakeholders for converging on accurate definition of need, specification, technical interfaces and project dependencies.
  • • Support actively the Safran Test Cells local supply chain, on site installation, commissioning, and SMS activities
  • • Anticipate customers need and co-develop a strategy for SMS growth
  • • Provide input and recommendation on new services development roadmap.
  • • Launch, manage multi-services actions and track benefits, for assigned customers
  • • Support in building up the scope proposal, coordinating the quote and rolling out critical SMS contracts
  • • Roll out the SMS support system for a contract or a program of services (local and distant sites)
  • • Support in coordinating the development of new multidisciplinary services
  • • Lead his activities as project (scope, time, resources, cost, integration, communication, risk, quality, purchase)
  • • Ensure arbitrage and co-decision on technical option in his scope. Give orientation to Senior Management decision
  • • Achieve budget goals, leadtime and quality for his portfolio of activities under his responsability. Be accountable for field service performance in China.
  • • Edit lessons learned, improve practices for the benefit the global SMS team

Other Duties and Responsibilities:

  • • Actively participate in a continuous improvement culture providing recommendations and implementing enhancements to current methods and procedures
  • • Other duties as assigned

Job requirements


  • • Bachelor's degree in related field required
  • • 5-8 years of experience required
  • • Proven experience in Project Management of approximately $2M-$10M of yearly budget
  • • Able to apply PMI or equivalent methodology
  • • Proven skill in more than one Test Cells profession
  • • Fluent in Chinese and English


  • • Demonstrated awareness of international variances in cultural pertaining to global SMS activities
  • • Proven ability to make sound judgments and decisions and have an understanding of how decisions affect business lines and the organization as a whole.
  • • Ability to acquire expertise in different field service capabilities
  • • Ability to survey his customers and co-develop a strategy that can formulate an opportunity for SMS
  • • Ability to understand customers specific and generic, explicit and non-explicit needs, and support in proposing taylor made solutions
  • • Able and willing to travel up to 50% of the time both domestically and internationally, as required
  • • Strong communication skills both verbal and written with a proven ability to be assertive yet approachable delivering a positive customer service experience, even in case of claim or severe dissatisfaction
  • • Demonstrate accuracy and thoroughness; actively seeks opportunities to improve and promote quality and monitors own work to ensure quality is met
  • • Self-motivated, driven, organized, detail oriented, able to multi-task, able to prioritize activities
  • • Self-starter with ability to work under pressure to deliver targets on time
  • • Ability to locate and establish business relationships with key customer decision makers
  • • Ability to manage multiple project activities and communicate goals, objectives, lead highly multidisciplinary team, identify and manage external stakeholders
  • • Ability to work in different cultures with successful outcome
  • • Ability to build consensus with support teams to provide customers with an excellent service
  • • Proficient in MS Office programs to include Excel, Word, PowerPoint, and Outlook

Company information

Safran SA

Safran is an international high-technology group, operating in the aircraft propulsion and equipment, space and defense markets. Safran has a global presence, with more than 92,000 employees and sales of 21 billion euros in 2018. Working alone or in partnership, Safran holds world or European leadership positions in its core markets. Safran undertakes Research & Development programs to meet fast-changing market requirements, with total R&D expenditures of around 1.5 billion euros in 2018.

Safran is ranked among the Top 100 Global Innovators by Thomson Reuters and is featured on the "Happy at work" rankings. The Group places fourth on the Universum ranking for the favorite companies of newly-qualified engineers in France.

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