CFM - Deputy Customer Program Manager (CPM) - China
Program / Customer Relations
Program / Customer Relations
Regular Full time, Full-time
More than 8 years
English Fluent, Chinese Fluent
Within the Customer Operations Department, you ensure the management of support and service contracts for a set of clients from your zone. You will be the deputy CPM and be working in coordination with your prime counterpart.
You are responsible of your customers' satisfaction and economic performance of your contracts: both on a short term (annual budget) and long term (Business plan profitability) perspective.
You will rely on a cross-functional team (Customer Team) composed of sales, engineering, industrial, finance, logistics, guarantee,…, to achieve your objectives.
You will ensure the following:
- - Team's performances can achieves the operational and economic objectives
- - Negotiate with the customer in order to defend the interests of the company
- - Communicate internally about the risks and opportunities regarding your customers
- - On Wing Support (OSS) Activities coordination for the Safran area
Also, the candidate will be supporting the coordinator for china with regards to the performance of the SSAMC Shop based in Chengdu. Tracking TAT, costs of the Shop Visits will be important in order to take appropriate decision. (best economical decision versus customer satisfaction and financial impact)
This job shall be located in Shanghai. Business Trips will be required especially at customer places and MROs in china and worldwide
The Deputy Customer Program Manager is a very exposed position both internally and externally (Support, service, program, sales) due to the fact that he/she is in the middle of the relation between CFM and its customers.
Regular trips are expected to meet customers to ensure a good relationship with his/her counterparts within the airlines.
Flexibility and availability will be required to respond to customer's operational emergencies.
Possible evolution to a Customer Team Leader position.
Customer oriented, tenacity, flexibility, good negotiation skills. Commercial management experience.
The candidate must have a strong ability to lead a cross-functional team and to understand the problems of our customers.
She/He must know how to interact and communicate with the clients and propose / implement solutions in the interest of the customers as well as the company.
Candidates needs to have experience in Shop Visits (work scope) and handling shop Visits performance
French speaking will be a plus.
Safran is an international high-technology group, operating in the aircraft propulsion and equipment, space and defense markets. Safran has a global presence, with more than 92,000 employees and sales of 21 billion euros in 2018. Working alone or in partnership, Safran holds world or European leadership positions in its core markets. Safran undertakes Research & Development programs to meet fast-changing market requirements, with total R&D expenditures of around 1.5 billion euros in 2018.
Safran is ranked among the Top 100 Global Innovators by Thomson Reuters and is featured on the "Happy at work" rankings. The Group places fourth on the Universum ranking for the favorite companies of newly-qualified engineers in France.
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