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2nd Line Desktop Support Engineer

已发布
信息技术 Burnley Lancashire Bb10 2tq , Angleterre , 英国 无固定期限合同 全职
已发布

工作描述

2nd Line Desktop Support Engineer
Safran Nacelles
Burnley, Lancashire
Full-time, Permanent

Safran Nacelles are currently recruiting a 2nd Line Desktop Support Engineer to be based on-site in Burnley.


THE ROLE

The role predominantly involves 2nd line desktop analysis and support; the job encompasses 2nd line delivery, principally IS/IT Technical Analysis & Desktop Support, with some aspects of investigation, project/task delivery and research & development.

Primarily work will come from support and analysis of Safran Nacelle's desktop environments via our Service Now ticketing platform and infrastructure monitoring systems as well as projects and tasks directed from the local Industrial Site IS Manager. The role will require the flexibility and a proactive approach, reacting to where the work is – BAU analysis, tickets or infrastructure tasks/projects, with the primary focus on the desktop environment.

工作要求

CANDIDATE SKILLS & REQUIREMENTS

Analysis and support of all local IS BAU systems, ticket queues and issues delegated by the Industrial Site IS Manager.

• Analysis and problem resolution for internal business applications systems.

• Implementation of various local IS/IT systems.

• Conduct proactive and regular maintenance across IS/IT systems.

• Respond to customer queries raised via telephone, verbal means or by incident tickets submitted.

• Timely resolution of infrastructure incidents tickets, minimising the impact to the end user base by restoring infrastructure services promptly and adhering to IS/IT service level targets, ensure customer satisfaction in all aspects of the role.

• Liaising and support other IS/IT and business sections in order to resolve incidents raised against the whole IS/IT department and progress group strategic goals and IS/IT systems development.

• Liaise with 3rd party technical suppliers as required, raising fault service requests when required and managing these 3rd party incidents.
• Liaise with other team members for problem resolution and ideas sharing.

工作的特殊性

No travel required.

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赛峰集团(Safran)是一家国际高科技集团公司,业务范围涵盖航空(推进、设备和内装)、防务和航天领域。其核心宗旨是致力于构建更安全且可持续发展的世界,让航空运输更加环保、舒适和便利。赛峰集团业务遍及全球,拥有79000名员工,2020年营业额为165亿欧元。单独或是通过合作,赛峰集团在其核心市场占据全球或地区领导地位。赛峰集团在其技术创新路线图中承诺将大力开展以环境为主导的研发项目。 赛峰集团获评《福布斯》杂志2020年全球最佳雇主。 赛峰短舱公司(Safran Nacelles)是飞机短舱领域的全球领导企业,是该领域售后服务市场的重要参与方,正在服役的设备超过23,000台,每天飞行小时数超145,000小时。从支线飞机、公务机到更大型的干线飞机,公司已涉足所有细分市场

2021.10.28 信息技术

3rd Line Industrial Infrastructure Engineer

无固定期限合同

Burnley Lancashire Bb10 2tq, Angleterre