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Operational excellence
The priority axes of Safran’s quality system
Customer satisfaction is central to Safran's quality management system. It is based on being attentive to their needs, understanding their requirements and compliance with Group commitments on the quality, costs, lead times and safety of the products and services delivered.
Safran unrelentingly strives to improve its processes, notably by seeking out and implementing innovative concepts. The Group has also developed an internal certification repository, in compliance with the ISO 14001 and ISO 45001 standards, that enables an assessment of each site's level of maturity in terms of health, safety and environment.
The Group's competitiveness is based on three fundamentals: the use of appropriate methods and tools to guarantee the maturity of its products, valuing lessons learned as a risk control factor and the ongoing development of skills and know-how for all employees worldwide.
A management system to optimize all processes
The One Safran approach aims to consolidate the management system, processes and performance indicators for the Group’s companies. One Safran makes it possible to deploy our operational excellence standards, thereby contributing to the quality and reliability of the Group’s products.
To promote our continuous improvement policy, we have implemented a number of cross-functional initiatives, such as:
- participative innovation, which offers each employee, within their own field, the possibility to share their ideas and play an active role in improving the Group’s performance;
- Lean Sigma, which allows to structure and standardize the management of progress projects;
- QRQC1, initially developed in the industrial and technical areas of all the Group’s companies.
1 QRQC (Quick Response Quality Control) is a managerial method based on daily management of performance and the rapid, robust handling of problems at the appropriate management levels.
Accelerating performance through digital transformation
Safran’s commitment to continuous improvement and ongoing innovation is firmly rooted in our history, and we have continued to adapt to the changing digital landscape. Launched in 2021, the digital transformation program is managed by the Digital Department, which is positioned at Group Executive Committee level. The program has four key objectives:
- boosting the performance of our core businesses (Engineering, Manufacturing, Supply chain, Sales, Support and Services);
- improving customer service by building personalized relationships and offering high value-added digital services;
- developing collaborative work and our agility;
- accelerating the development of digital skills across the entire workforce.
Digital transformation at Safran
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