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Customer Support Manager OEM Solutions (f/m/d)

Support et services client Heerbrugg , Suisse CDI Temps complet BAC+3, BAC+4 Supérieure à 3 ans Allemand Courant Anglais Courant

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Today, we all find ourselves in a state of contradiction: the world is changing at an incredible speed and at the same time the need for safety is deeply rooted in each of us – regardless of where we live. It's good that there are forces that provide more security and stability in a changing world. At Safran Vectronix, we support these forces in their mission and make it our own: Dedicated to providing solutions to raise mission intelligence and mission safety, we are recognized as a global leader in state-of-the-art optronic equipment for military, systems, and sensors for military and civil applications. With 100 years of Swiss tradition and excellence we serve customers in more than 90 countries.

We bring our company values to life, and see Empowerment, Walk the Talk, Customer Focus, Team and Agility as the foundation of our daily work. If you share the same vision as us, we look forward to receiving your application for:

Customer Support Manager OEM Solutions (f/m/d)
(Laser Rangefinder and digital magnetic compasses)

• Technical support and consultancy to international customers during sensor evaluation and system integration
• Manage and lead customer support cases until resolution
• Perform training and demos to internal and external customers worldwide
• Technical support to Sales Managers during business acquisition phase
• Provide technical support and consult the Product Manager during product development
• Manage smaller projects such as customizations
• Develop and update technical product documentation

• Bachelor's degree in electronics / optoelectronics with software background
• Minimum of 3 years of experience in development of Hardware and/or Software
• Experience in a customer oriented support position in B2B environment
• Strong ability to analyze and resolve problems
• Planning and coordination skills, experience in project management is beneficial
• Interpersonal and networking skills
• Fluency in English and German, French is a plus
• Willingness to travel (approx. 20%)

We work in intercultural teams and have an open and diverse culture. We offer tailored opportunities to develop your specialized and personal skill-set as well as a customized onboarding within the first months. This position is based at Safran Vectronix, located in Heerbrugg (Switzerland).

We look forward to receiving your application! Apply now: career.safran-vectronix.com

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Max-Schmidheiny-Strasse 202 9435



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Safran est un groupe international de haute technologie opérant dans les domaines de l'aéronautique (propulsion, équipements et intérieurs), de l'espace et de la défense. Sa mission : contribuer durablement à un monde plus sûr, où le transport aérien devient toujours plus respectueux de l'environnement, plus confortable et plus accessible. Implanté sur tous les continents, le Groupe emploie 76 800 collaborateurs pour un chiffre d'affaires de 15,3 milliards d'euros en 2021, et occupe, seul ou en partenariat, des positions de premier plan mondial ou européen sur ses marchés. Safran s'engage dans des programmes de recherche et développement qui préservent les priorités environnementales de sa feuille de route d'innovation technologique.

Safran est classé 3ème meilleur employeur mondial dans son secteur par le magazine Forbes en 2021.

Safran Electronics & Defense est un leader mondial de solutions et de services en optronique, avionique, électronique et logiciels critiques, pour les marchés civils et de défense. La société équipe notamment plus de 1 000 navires, 25 000 véhicules terrestres et 10 000 avions à travers le monde.

76 800
collaborateurs dans le monde
pays dans lesquels Safran est présent
familles de métiers
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